Fleet Dispatcher

Fleet Dispatcher

Join the Pak as a Fleet Dispatcher

Location: Elizabeth, NJ
Schedule: Full Time - 1st Shift Mon-Fri

FLSA Status: Nonexempt

Reports To: Director of Operations

Who We Are

At FreezPak Logistics , we're a family-owned leader in cold storage and logistics, dedicated to delivering excellence in the warehousing, distribution, and management of perishable goods. Our mission is to ensure the highest standards of service, safety, and efficiency for our clients.

With our state-of-the-art facilities and dynamic, innovative environment, we handle temperature-sensitive products with precision and care. Despite our rapid growth, we maintain a team-first culture rooted in trust, respect, and integrity.

When you join the Pak, you're not just starting a job - you're becoming part of a team that values your contributions, invests in your future, and empowers you to grow with us.

Why Join the Pak?

• Grow With Us - Be part of a company experiencing exponential growth with career advancement opportunities.
• Family Culture - Work in a supportive, team-driven environment where everyone matters.
• Innovation & Excellence - We lead the industry with forward-thinking solutions and operational excellence.
• Meaningful Impact - Help keep America's food supply safe and moving every day.

About the Role

FreezPak Logistics is seeking a detail-oriented, organized, and dependable Fleet Dispatcher to join our transportation team. The successful candidate will be responsible for coordinating and monitoring the movement of freight, communicating with drivers, customers, and operations personnel, and ensuring timely and efficient deliveries. This role plays a critical part in maintaining daily transportation operations by managing schedules, resolving logistical issues, providing real-time updates, and supporting overall operational efficiency. The Logistics Dispatcher will also perform other duties as assigned by their supervisor.

What You'll Do

1. Schedule Coordination:
   • Plan and schedule the daily routes for drivers to maximize efficiency and meet customer requirements.
   • Adjust schedules as needed in response to changing priorities, weather conditions, or unforeseen delays.
2. Communication:
   • Serve as the primary point of contact for drivers and customers during transit.
   • Provide accurate and timely updates on shipment statuses.
3. Tracking and Monitoring:
   • Use GPS and other tracking tools to monitor vehicle locations and ensure adherence to delivery schedules.
   • Address and resolve delivery-related issues promptly.
4. Documentation and Reporting:
   • Maintain accurate records of driver logs, delivery times, and incident reports.
   • Prepare daily, weekly, and monthly reports on logistics performance.
5. Problem-Solving:
   • Address logistical challenges, including delays, traffic issues, or mechanical failures.
   • Coordinate with maintenance teams for vehicle repairs and with warehouses for shipment adjustments.
6. Compliance:
   • Ensure all dispatch activities comply with company policies, safety standards, and government regulations.
   • Verify that drivers adhere to Hours of Service (HOS) regulations and other legal requirements.
7. Customer Service:
   • Handle customer inquiries and complaints with professionalism.
   • Work to improve customer satisfaction through efficient service delivery.

What You Bring to the Pak

• Experience: Prior experience in dispatching, logistics, or transportation is highly desirable.
• Education: High school diploma or equivalent required; an associate's or bachelor's degree in logistics, supply chain management, or a related field is preferred.
• Certifications: Relevant certifications in logistics or transportation (e.g., Certified Logistics Associate) are a plus.
• Skills:
  • Strong communication and interpersonal skills.
  • Proficiency in dispatch software, GPS tools, and Microsoft Office Suite.
  • Excellent organizational and multitasking abilities.
  • Problem-solving and critical-thinking skills under pressure.

Physical Requirements

• Ability to sit for extended periods while working on computers or communicating with drivers.

Work Environment

• Fast-paced, office-based role with occasional on-call responsibilities.
• May require working evenings, weekends, and holidays depending on operational needs.

Benefits

• Health Insurance - comprehensive plans for you and your family
• 401(k) + Company Match - plan for your future with our competitive program
• Paid Time Off (PTO) - generous time off to support work-life balance
• Life Insurance - financial protection and peace of mind for you and your loved ones
• Career Growth - incredible opportunities to advance as we grow

Ready to Join the Pak?

If you're looking for more than a job - if you want to build your career with a company that feels like family and values your contributions - FreezPak is the place for you.

Apply today and let's keep the world's food moving safely and efficiently, together.

Equal Opportunity Employer

FreezPak is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Pak members.

Pay Range: $50-68k based on experience

This pay range represents the Company's good-faith estimate of the starting hourly compensation for this role at the time of posting. The actual rate will be determined based on a combination of factors including experience, qualifications, work location, and internal pay alignment, in accordance with applicable laws.

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