Loan Operations Specialist

SUMMARY: The Loan Operations Specialist is responsible for supporting the day-to-day operational functions of the Loan Operations department, ensuring accurate and timely processing of loan servicing activities. This role provides critical support in servicing commercial, consumer, and real estate loans, including escrow administration, payment processing, exception tracking, and loan documentation. In addition, the position supports the lending activities of the International Trade Finance function by assisting with operational and administrative processes related to trade transactions. Performs other related duties as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Loan Servicing & Operations

• Track and maintain insurance coverage for both escrowed and non-escrowed loans.
• Process insurance disbursements for escrow loan accounts.
• Perform monthly escrow analysis and adjustments as needed.
• Processes lines of credit advances and payments including loan, escrow and SBO (Service by Others) payments. Posts OREO sales.
• Prepare estoppel letters and processes payoff and collateral release.
• Administer annual escrow property tax disbursements (primarily in November).
• Monitor and resolve items identified on monthly exception reports.
• Conducts UCC filings, searches and renewals. Tracks collateral maintenance including rate changes and updates draw periods on HELOCs.
• Performs daily and/or monthly balance of general ledger reconciliation.

• Prepares retention list for paid off loans and coordinates shipments for archive according to record retention policy procedures.
• Handles subpoenas related to loans.
• Provides back-up coverage for other functions within the loan operations department.
• Assists management with special projects.

Reporting, Compliance & Support

• Assist with internal audits, regulatory reviews, and departmental control processes.
• Support special projects and process improvement initiatives within Loan Operations.
• Ensure compliance with internal policies, banking regulations, and investor requirements.
• Maintain accurate and complete loan servicing records and documentation.

International Trade Finance Support

• Provide operational and administrative support for International Trade Finance transactions.
• Assist with processing and monitoring trade-related documentation (e.g., letters of credit, documentary collections, as applicable)
• Track transaction status and ensure proper documentation is maintained.
• Coordinate with lending officers and internal departments to support trade finance activities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND EXPERIENCE

Associate's or bachelor's degree in business, Finance, or a related field preferred. Minimum 2-4 years of experience in loan operations in the banking industry. Exposure to escrow servicing and/or trade finance operations is a plus. Working knowledge of loan processing policies and procedures and legal and regulatory guidelines.

SKILLS AND COMPETENCIES

Strong understanding of loan servicing processes, including escrow administration. Knowledge of banking regulations and compliance requirements. High level of accuracy and attention to detail. Strong organizational and time management skills. Ability to manage multiple priorities and meet deadlines. Proficiency in core banking systems and Microsoft Office applications (Excel, Word). Strong communication and interpersonal skills.

All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted.
Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer - Veteran/Disability.