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Admissions Quality & Performance Manager (Fully Remote)

Colibri Group

New York, NY
  • Remote job

Develop QA scorecards and review calls, emails, and texts to improve admissions interactions. Analyze performance data to identify drop-off points and coach teams for better conversion. Collaborate with cross-functional partners to fix journey friction and protect accuracy. What You'll Bring: Experience in admissions quality, contact-center QA, or customer experience. Practical CRM and reporting skills with HubSpot, Excel, and BI dashboards. A customer-first, evidence-driven approach to coaching and operational improvement. Why You'll Love Working Here: Shape a growing quality function with visible impact on educator journeys. Work in a mission-driven culture built on Love, Joy, Boldness, Teamwork, and Curiosity. Colibri Group Colibri Group is a leader in online professional education, serving more than one million learners each year through trusted brands like Moreland University. Its culture emphasizes Love, Joy, Boldness, Teamwork, and Curiosity. #J-18808-Ljbffr Colibri Group

Vacancy posted 2 days ago
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