Call Center Representative

Job Description

Job Description

Job Title: Call Center Representative

Industry: Public Transportation

Location: Tinley Park, IL

Assignment Type: Contract for at least 30 days with high possibility of extension/conversion

Pay: $17–$21/hour

Work Schedule: Fully in office; call center operates 7 days/week. Schedule will be assigned based on business needs and candidate availability.

Available schedules may include:

• 5:45 AM–2:15 PM, 5 days/week including Saturday & Sunday
• 10:00 AM–6:30 PM, 5 days/week, Monday–Sunday
• Split shift: 5:45–9:15 AM and 1:00–6:30 PM
• Part-time may be available for candidates who can only work one portion of the split shift
• Training will be approximately 9:00 AM–5:00 PM for the first two days
• Overtime may be available

Benefits: This position is eligible for medical, dental, vision, and 401(k)

About The Company:

Join a growing public transportation organization at a brand-new Tinley Park location! This is an exciting opportunity to become part of a new team while providing an important service to individuals who rely on accessible transportation.

Job Description:

The Call Center Representative will assist customers with scheduling transportation services by phone. You’ll speak directly with customers, gather trip information, enter details accurately into the system, and help coordinate transportation based on their needs.

This is a fast-paced, high-volume call center environment where you may handle multiple calls within a short period of time.

Key Responsibilities:

• Answer a high volume of inbound customer calls in a friendly and professional manner
• Assist customers with scheduling transportation reservations
• Accurately collect and enter trip information into the appropriate system
• Determine appropriate scheduling based on pickup, arrival, or appointment times
• Answer questions regarding trips, schedules, and transportation services
• Provide patient, compassionate service to older adults and individuals with disabilities
• Maintain accuracy while working in a fast-paced environment
• Follow established procedures and customer service standards

Qualifications:

• High school diploma or equivalent
• Strong verbal and written communication skills
• Professional and friendly phone presence
• Comfortable working in a high-volume call center environment
• Strong attention to detail and accuracy
• Basic computer skills
• Customer service experience preferred; retail, hospitality, administrative, or other customer-facing experience is welcome
• Ability to work the assigned schedule, including weekends as required
• Must have reliable transportation to the Tinley Park location

Additional Details:

• Fully onsite position with parking available
• No public transportation options are available at the location
• Training is provided in a classroom setting
• Each employee will have their own computer, headset, and electronic workstation
• The role involves frequent inbound calls and continuous customer interaction
• Candidates must be available to complete required background and drug screening promptly
• Employment is contingent upon successful completion of required screening
• Initial assignment is at least 30 days, with potential for extension and permanent employment based on performance
• Candidates must be available to start quickly; extended notice periods may not be accommodated

Perks:

• Immediate start opportunity
• Paid classroom training
• No prior call center experience required
• Potential for permanent employment
• Brand-new location and team
• Consistent full-time hours
• Opportunity to gain valuable customer service and transportation industry experience
• Meaningful work supporting older adults and individuals with disabilities
• Potential overtime opportunities
• Modern office environment with a large break room

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.