Guest Service Specialist

Front Desk/Guest Services Representative Hours: 10-20 hours a week; Work shifts include Monday-Friday 4:30am-8:30am, 8:00am-12:00pm, 4:00pm-9:00pm; Saturday and Sunday between operating hours of 6:00am-7:00pm Start Date: August 1 Do you enjoy serving others, meeting and interacting with lots of different people, and working in a fast-paced environment? Ackerman SFC is always buzzing with lots of activities, and you will be at the heart of it all! There's a lot to learn about what is happening at Ackerman and throughout the Park District, and our Front Desk/Guest Services staff are the first step to creating a wonderful experience - always there with a smile and ready to help our customers! Day or night, if this sounds like the place for you, please apply to join our Team! Job Summary Under the direction and supervision of the Facility Manager and/or Asst. Facility Manager, and the PT Guest Services Coordinator, the Front Desk/Guest Services Representative is primarily responsible for providing quality customer service to anyone who enters the building or calls the facility seeking information or assistance. This is a busy and fast-paced facility that requires frequent interaction with members, renters, and the public to promote programs and services, perform registration transactions, and assist with clerical support for management staff. Additional duties include but are not limited to, informing program participants of class cancellations or changes, handling and balancing cash and other POS transactions, typing, filing and data entry, maintaining confidential information, assisting with special events and performing other duties as assigned. This is an at-will position. Education, Experience, and Training The ideal candidate will be outgoing, friendly, and dependable with a desire to serve others. Requires strong people and customer service skills with the ability to communicate effectively with members, guests, and other staff. Substantial computer and keyboard skills required with an aptitude for learning a multi-layered recreation software application. Prior cash handling experience and strong general math skills are highly desired. Accuracy and the ability to follow through on detailed work is essential. Practical organizational skills with the ability to multi-task in a fast-paced environment. Must be dependable, self-disciplined, and comfortable working in a fast-paced environment with the ability to shift priorities easily. Effective problem-solving skills with the capacity to act calmly and efficiently under pressure or in difficult or emergency situations. The successful candidate must project a professional appearance and maintain confidential information. Possess strong safety awareness and demonstrate good judgement and follow best practices. Must be CPR/AED certified or obtain within 6 months of hire (GEPD will provide this training when needed). Benefits Ackerman Sports & Fitness Center and Sunset Pool Individual Membership while actively employed. (4) Free One-time Use Guest Passes for GEPD facilities (Ackerman/Holes & Knolls/Sunset Pool) Competitive Wages and Paid Training Returning Staff, Referral, and End of Season Bonuses Recognition Incentives All Season Letter of Recommendation for college, internships, or future career opportunities! Plus, you get to work and interact with friends, enjoy the outdoors, and make an impact in someone else's life! Please complete an online application and include a resume and cover letter. For questions, please contact Dave Rowland.