Collections Specialist

Collections Specialist

WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our professionals each day. Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

Location: Onsite only Miami, FL 33134. We're looking for a Collections Specialist on behalf of our client. This is a 1-year contract assignment (W-2). You will manage delinquent accounts across multiple aging buckets. (1120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. We are looking for a positive person to ensure prompt collections while maintaining positive customer relationships.

Key Responsibilities:

• Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
• Perform daily collection activities including phone calls, emails, texts, and formal letters.
• Collaborate with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
• Prepare weekly forecasts and progress reports by aging bucket.
• Analyze aging accounts receivable (AR) and monitor for non-payment trends.
• Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
• Conduct skip tracing and assign field cases for accounts lacking contact information.
• Investigate and resolve collection-related disputes promptly.
• Prepare and submit cases for litigation to the legal team.
• Coordinate with third-party collection agencies and manage feedback loops.
• Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.

Qualifications:

• Minimum 3 years in a collections role managing aging and default accounts.
• High school diploma required; college degree is helpful.
• Software Proficiency: Zuora, Salesforce, CIS, Microsoft 365 Suite (Excel, Outlook, Teams)

WECTEC Staffing Services delivers customer-focused solutions, offering everything from high-volume, cost-effective staffing to specialized niche roles, while maintaining best-in-class service. Our employees bring expertise across technical and corporate functions, supporting international contracts in over five countries. We invite you to explore opportunities within our distinguished global talent network. WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including comprehensive health and income protection benefits, 401(k) savings plan, and paid vacations for qualifying positions.

The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $19.00/hr. to $22.00/hr.