Coordinator - Support Services

Support Services Coordinator

Founded over 80 years ago, the Wheaton Eye Clinic is a nationally recognized multi-subspecialty ophthalmology practice that spans the western suburbs of Chicago and is the largest independent ophthalmology clinic in the Midwest. We pride ourselves on serving the community both as a caring eye care provider and as a reputable employer. Our mission at Wheaton Eye Clinic is to provide comprehensive eye care services of the highest quality and value.

The Support Services Coordinator will be centrally located in the Naperville office but will also be responsible for site visits and training of the employees in the Hinsdale and Naper/Plainfield locations.

The hours are Monday, Tuesday, Thursday and Friday 7:00-4:00, 7:30-4:30 or 8:15-5:15. On Wednesdays, 9:30-6:30 rotation among the team. Two Saturdays a month 6:30-12:00 p.m.

Duties/Responsibilities:

• Promote excellent customer service and ensure it is provided by the Support Services staff
• Identify and act to resolve any patient flow issues to maintain acceptable lines
• Keep up to date with registration and insurance requirements to ensure staff accuracy in coding and entering of patient demographics
• Oversee accurate and efficient end of day processing and closing of daily batches by all front desk staff
• Responsible for proficient and accurate billing/cashiering, and appointment scheduling
• Process pre-checking billing balances and notate accounts accordingly
• Coordinate break and lunch coverage for the registration staff
• Ensure forms are fully stocked at all work stations to include the physician bio-card display
• Compose the Completed assignments and ensure all return appointments are made
• Assist Support Services Manager to resolve challenges for the registration staff in order to exceed patient expectations
• Ensure that Wheaton Eye policies and procedures are followed by the registration staff and assist in implementing process improvements that ensure efficient work flow processes
• Assure that work assignments and staff schedules are distributed
• Under the direction of the Support Services Manager, communicate clear expectations for performance and attendance, and hold Support Services Representatives accountable for delivering on results
• Coordinator - Support Services Assist Support Services Manager in staff training programs related to department processes and functions for the registration desk
• Oversee new employee orientation including job skills, policy and procedures and use of equipment including training on EMR and telephone system
• Perform all duties of a Support Services Representative when necessary
• Comply with all company policies, procedures. Follow all HIPAA and Wheaton Eye Clinic guidelines regarding patient privacy
• Must meet attendance requirements as outlined in current Wheaton Eye Clinic policy
• Perform additional duties as required by manager/supervisor
• Work cooperatively with others
• Work overtime as assigned

Full Time Benefits:

• Medical
• Dental
• Group Life and LTD
• Paid Time Off
• Paid Holidays
• Clothing Allowance
• Vision Care Benefits
• Voluntary Benefit Offerings Life, STD, Critical Illness, Accident
• 401k