Financial Aid Assistant (Part-time)- Staff Pool

Student Champion

Innovator. Pacesetter. Agent of change. If you're a tech savvy, process improvement-focused Student Champion with a talent for developing partnerships with communities and individuals, we're looking for you.

Highlights: We are currently seeking an exceptional individual who will advance the institution's proud tradition of excellence in academics, student life and community service.

Next steps: If you always have the student experience in the forefront of your planning and execution, if you're a collaborator, an innovator and a person who gets things done, apply today!

Summary: Facilitate the customer service center and provides educational assistance to the general public, especially the economically disadvantaged, by providing general information and assistance with the application process and referrals to external sources of funding and social service agencies. Direct internal communications within the Houston Community College System on behalf of students. Additionally, this position will provide secretarial and clerical support for the department as needed.

Essential duties and responsibilities include the following. Other duties may be assigned:

• Serve as primary customer service representative to promote and ensure student access, success and to promote customer satisfaction.
• Perform document tracking to better serve students; collects, manages and maintain sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc.
• Analyze and interpret federal, state and institutional regulations to assist students with the application for Federal, State and institutional funds.
• Communicate orally and in writing with students to ensure accuracy and completeness of application in order to meet appropriate timelines for registration and payment of fees.
• Transmit, electronically, student financial aid applications and needed updates (EDE).
• Assist with financial aid orientation.
• Provide guidance and assistance for students making application online.
• Answer telephone calls, greets visitors, respond to routine inquiries, take and relay messages.
• Use word processing software and student information to develop correspondence and retrieve information.
• Maintain inventory and orders office equipment and services within prescribed procedures and contractual agreements.
• Establish and maintain student and program files and records.
• Schedule student appointments.
• Generate award letters.

Qualifications: To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

Education: High school diploma or GED equivalent required. Associate's degree preferred.

Experience: Minimum of one (1) year experience working in a financial aid office preferred.

Knowledge, Skills, and Abilities: Proficiency in personal computer use is necessary. Must have excellent interpersonal skills.

The Organization: Houston City College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country's largest singularly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team: Play a central role at HCC as you keep our everyday operations running like clockwork. You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location: Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation's top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.
• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you're ready to join an amazing team, please apply right away.

EEO Statement: Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator

Office of Equal Opportunity and Title IX

PO Box 667517

Houston TX, 77266

View phone number on click.appcast.io or View email address on click.appcast.io

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact View phone number on click.appcast.io.