Security Officer II

Security Officer II - 32659We are currently looking for a Part Time 38 Security Officer II to join our team located at Riverwind Casino.Summary: Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.Responsibilities: * Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains a clean, organized work area and ensures a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area * Develops and maintains documentation as appropriate -- files, logs, records, reports, etc. * Communicates via radio per division and position protocols * Communicates with other team members, departments, guests and management - Shares general and important information - Listens to others - Follows divisional, departmental and organizational protocols * Maintains confidentiality, security, and integrity of data and information * Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area * Prepares incidents reports * Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station: - May guard facility entrances - controlling access and alarming others as necessary - Escorts patrons or guests - Escorts/monitors drop team and money carts when assigned to gaming facility - May prepare temporarty visitor IDs - Responds to security breaches - Executes internal and external patrols of assigned areas and locations - Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility * Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc. * Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager * Performs all other duties as assignedCompetencies: Essential: * Able to follow instructions, both written and oral * Ensures compliance * Able to adhere to all scheduling and attendance requirements * Ability to maintain a high level of confidentiality in all matters * Ability to handle difficult customers and situations * Must be detail-oriented * Honesty, truthfulness, reliability, accountability * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Organizes work and assigned area logically and orderly * Works well within a team * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management Nonessential: * Good driving record and be insurable by the Chickasaw NationSkills: Essential: * Basic Computer skills * Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment) Nonessential: * Proficient in use and non-use of firearmsExperience: Nonessential: * 1 year directly related experienceEducation: Essential: * High School, GED or EquivalentCredentials: Essential: * Must be over 18 years old * Pass gaming background check * Pass general background check * Pass Indian Child Welfare background check * Phase I * Phase II * Gaming license or permit as required by assigned position Nonessential: * Must be 21 years of age or older * Phase IV unless prohibited (e.g. Hospital) * Standard Driver's LicenseWorking Conditions: Essential: * Work locations may include casinos, hospitals, office buildings, or remote facilities * Casino * May work where cigarette smoking occurs * Bright and Flashing lights * Noisy * Fast-paced environment * High traffic area where people may congregate * May be required to de-escalate argumentative, hostile or similar situations * May have to subdue violators * May be required to deal with situations that are potentially dangerous * Use computer up to 25% of shift * Sitting up to 25% of shift * Standing up to 100% of shift * Hand-eye coordination, reach and grasp * Manual dexterity * Listening and hearing ability * Visual acuity for detail, distance, color, depth perception * Sometimes bend, kneel, stoop, push, reach * Sometimes climb stairs * May be required to run * Sometimes lift and or carry up to 50 lbs * May work evenings, weekends or holidays * Pass pre-employment drug test * Walking up to 100% of shift * Repetitive motions Nonessential: * Multi-gear bicycle * Minor injuries, e.g. muscle aches, scratches, cuts or burns