Sea Customer Care Specialist

Abacus is looking for a Seafreight Customer Care Specialist in the Dulles, VA area. Your Role: The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled. Your Responsibilities: Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction Shipment Management Qualification and entry of Customer orders into Operational process Complaint Management Support Customer Development & Maintenance Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience Profit Maximization – avoid additional costs & expenses due to internal service failure Financial Excellence & Development Quotation Management: Qualification of Customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment) Familiarization with Products & systems Customer onboarding: Inclusion and transfer of customer requirements into systems (Business & Customer profile) Customer Data Management: Maintenance and integration of customer data in the Systems Customer Relationship Management: Knowledge Exchange with Sales Establishing and building Customer relationships (Sales support) Reporting (refining and reviewing Customer requested reports generated from Systems) Care & Follow up on first orders & document Customer Feedback Actively participate in regular Team community based activities Self-Development Have fun & stay engaged Your Skills And Experiences High School Degree / Diploma Bachelors/First University Degree: Supply Chain Management (Preferred) BU / FU: Sea Logistics 0-2 years Preferred Customer Service 0-2 years Industry 0-2 years Preferred Analytical & Organizing skills Communication & conflict resolution skills Decision Making & Problem solving skills Time Management English Fluent #J-18808-Ljbffr