Seasonal Front Desk Attendant - Joe Dodge Lodge

Seasonal Front Desk Attendant - Joe Dodge Lodge

Pinkham Notch - Gorham, NH 03581

Overview

Salary Range $13.00 - $15.00 Hourly Position Type Seasonal Job Shift Any

Description

Calling all outdoor enthusiasts! Join the Appalachian Mountain Club (AMC) in our mission to protect the Northeast and Mid-Atlantic Appalachian region, ongoing since 1876. Our values encompass diversity, inclusivity, trust, and respect for the environment. As an employee, you'll gain access to enriching programs, policies, and procedures that enable you to drive real change. If you're ready to explore, protect, and create memories within a dynamic community, apply now to be a part of the AMC team!

This is a seasonal, hourly position from Mid May to Mid September. Working alongside our Contact Service Center Coordinators at Joe Dodge Lodge, this position provides top quality guest service and a positive first impression to all of our overnight guests. This includes checking in of guests, assisting them in adjusting their plans, solving any issues they bring forward and providing information on the local trails and area. In addition to interacting with overnight guests, this role is responsible for a variety of administrative tasks performed over several software platforms.

What You'll Be Doing At AMC

• Welcome, check-in, and assist and overnight visitors and guests.
• Must be able to work any lodge shift, including nights, weekends and holidays.
• Accurately manage, create, or modify guest reservations in our property management system for any AMC facilities as required
• Maintain professional correspondence with guests in person, on the phone and via email, and direct messaging.
• Answer all incoming calls to the desk phone in the Check-in Office, respond or transfer appropriately and professionally
• Communicate with our backcountry huts to provide up to date reservations information.
• Complete administrative tasks such as processing online reservations, performing daily procedures, and maintaining our contact database.
• Accurately and reliably oversee cash handling and credit card transactions on all shifts.
• Selling memberships to non-members guests at check in and upselling meals
• Assist guests with questions about area or their reservations
• Other duties as assigned

Qualifications

What AMC Is Looking For

• High school diploma or GED
• Customer service and/or sales experience
• Computer literacy, proficiency in MS Word and Excel, and effective typing skills
• Excellent communications skills
• Ability to multi-task
• Scheduling flexibility to work weekends and some holidays
• Knowledge of White Mountain National Forest area is not required but encouraged
• Commitment to being a team player within a detail-oriented, fast-paced environment
• The ability to work alone and stay on track
• You're a positive influence and energy and view your role as critically important
• You bring a commitment to creating an equitable, inclusive, and culturally relevant environment for AMC employees, guests, visitors, volunteers, and other constituents
• You're passionate about AMC's mission!

What AMC Can Offer You

Salary range: $13.00/hr

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills and geographic differential relevant to the position, and will be discussed during the interview process.

• Room & Board: Dorm-style room for $75/week meals included, too!
• Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
• Retirement: Voluntary 403(b) Contribution
• Paid Time Off: earn up to 10 days of paid earned time depending on length of service

• 30% discount on AMC Merchandise
• Free Annual AMC Membership
• 4 Free nights at AMC locations
• Prodeals discounts on equipment & gear and more!

To Apply:

Please include a resume and letter of interest. No phone calls or agencies please.

AMC encourages all interested candidates to apply, even if they do not meet every listed qualification. If you have a passion for the outdoors and believe your skills and experiences align with this role, we welcome your application.