Lead, SRE Engineer
Full-time
Mastercard
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary
Mastercard powers economies and empowers people across more than 200 countries and territories worldwide.
We are committed to building an inclusive, digital economy that benefits everyone, everywhere—by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, strong partnerships, and relentless innovation, we help individuals, financial institutions, governments, and businesses unlock their greatest potential. About the Role:
Mastercard’s Program aligned Site Reliability Engineering (SRE) teams are dedicated to delivering a seamless experience for our customers. We achieve this by maintaining every aspect of our Programs infrastructure and technology ecosystem to the highest standards, ensuring compliance with rigorous security requirements.
Within Mastercard, SRE focuses on the reliability and performance of core infrastructure, networks, and foundational services that power our applications. Our mission is to ensure these components operate with excellence, enabling applications to deliver an outstanding customer experience.
In this role, you will join our Payments Network SRE team and take ownership of continuously assessing and elevating the end to end service quality of our platform. You will leverage data to drive root cause analysis and deliver strategic insights to key stakeholders on resource utilization, capacity forecasting, and performance trends—ensuring the availability, scalability, and resilience of our network. Key Responsibilities: Lead continuous assessments of the application infrastructure supporting critical Mastercard applications, focusing on health, performance, monitoring and alerting, and capacity analysis. Collaborate with Product and Development teams to forecast growth requirements and ensure scalability and resiliency. Champion observability as a core principle for infrastructure services by assessing environments and technologies to uncover gaps in monitoring and alerting. Design and implement strategies to close these gaps, ensuring all infrastructure telemetry is integrated into a unified, single-pane-of-glass view. Build custom dashboards to investigate and perform root cause analysis on complex issues. Lead regular incident reviews with internal support teams to ensure root causes are identified. When patterns of failure or compatibility issues between software and infrastructure emerge, develop and implement strategies to remediate or mitigate risks. Leverage automation and AI technologies to enhance proactive issue detection, enable self-healing capabilities, reducing Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM). Develop testing and validation plans for new environment builds, disaster recovery exercises and post-maintenance activities to certify environment readiness before customer traffic is routed to it. Champion continuous learning, development, and knowledge sharing across networking and other infrastructure disciplines to strengthen multi-disciplinary SRE team capabilities. Lead training initiatives for team members and Product and Development on networking aspects of the platforms. Evaluate vendor hardware, firmware, and software upgrade roadmaps, and conduct proof-of-concept (POC) testing to identify potential risks and opportunities for improvement in upcoming releases. All about you: • 5–10 years of experience in an SRE or SRE related operations role, including 3+ years supporting e commerce, financial services, or large scale SaaS platforms.
• Excellent infrastructure troubleshooting and analytical problem solving skills.
• Strong hands on experience with observability and monitoring tools such as Splunk, Dynatrace, or equivalent, with a proven ability to triage and investigate complex issues.
• Familiarity with network telemetry tools such as SolarWinds and NetScout.
• Proficiency in packet level debugging, including capturing traffic with tools like tcpdump and analyzing packets using Wireshark.
• Broad understanding of end to end infrastructure supporting payment platforms—spanning platform services, networking, databases, and storage.
• Experience with automation and Infrastructure as Code tools such as Chef, Ansible, and Terraform, as well as structured data formats (JSON/YAML).
• Excellent communication skills with the ability to coordinate cross functional troubleshooting efforts and lead RCA processes to closure.
• Demonstrated ability to troubleshoot complex production issues, perform root cause analysis, and drive long term corrective actions.
• Experience partnering with development teams to shape architecture, define SLIs/SLOs, and embed reliability into services from design through operation.
• Strong understanding of monitoring and observability ecosystems, including Prometheus, Grafana, ELK/EFK, Splunk, and OpenTelemetry.
• Effective incident management skills with a structured, analytical approach to problem solving. The Payments Network SRE team is responsible for the runtime availability of some of Mastercard’s most critical core payment systems, which support national infrastructure and operate 24/7 year‑round. As a result, this role will include periodic on‑call responsibilities when required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Corporate Security Responsibility
Lead, SRE Engineer
Lead SRE Engineer, Site Reliability Engineering
Our Purpose:Mastercard powers economies and empowers people across more than 200 countries and territories worldwide.
We are committed to building an inclusive, digital economy that benefits everyone, everywhere—by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, strong partnerships, and relentless innovation, we help individuals, financial institutions, governments, and businesses unlock their greatest potential. About the Role:
Mastercard’s Program aligned Site Reliability Engineering (SRE) teams are dedicated to delivering a seamless experience for our customers. We achieve this by maintaining every aspect of our Programs infrastructure and technology ecosystem to the highest standards, ensuring compliance with rigorous security requirements.
Within Mastercard, SRE focuses on the reliability and performance of core infrastructure, networks, and foundational services that power our applications. Our mission is to ensure these components operate with excellence, enabling applications to deliver an outstanding customer experience.
In this role, you will join our Payments Network SRE team and take ownership of continuously assessing and elevating the end to end service quality of our platform. You will leverage data to drive root cause analysis and deliver strategic insights to key stakeholders on resource utilization, capacity forecasting, and performance trends—ensuring the availability, scalability, and resilience of our network. Key Responsibilities: Lead continuous assessments of the application infrastructure supporting critical Mastercard applications, focusing on health, performance, monitoring and alerting, and capacity analysis. Collaborate with Product and Development teams to forecast growth requirements and ensure scalability and resiliency. Champion observability as a core principle for infrastructure services by assessing environments and technologies to uncover gaps in monitoring and alerting. Design and implement strategies to close these gaps, ensuring all infrastructure telemetry is integrated into a unified, single-pane-of-glass view. Build custom dashboards to investigate and perform root cause analysis on complex issues. Lead regular incident reviews with internal support teams to ensure root causes are identified. When patterns of failure or compatibility issues between software and infrastructure emerge, develop and implement strategies to remediate or mitigate risks. Leverage automation and AI technologies to enhance proactive issue detection, enable self-healing capabilities, reducing Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM). Develop testing and validation plans for new environment builds, disaster recovery exercises and post-maintenance activities to certify environment readiness before customer traffic is routed to it. Champion continuous learning, development, and knowledge sharing across networking and other infrastructure disciplines to strengthen multi-disciplinary SRE team capabilities. Lead training initiatives for team members and Product and Development on networking aspects of the platforms. Evaluate vendor hardware, firmware, and software upgrade roadmaps, and conduct proof-of-concept (POC) testing to identify potential risks and opportunities for improvement in upcoming releases. All about you: • 5–10 years of experience in an SRE or SRE related operations role, including 3+ years supporting e commerce, financial services, or large scale SaaS platforms.
• Excellent infrastructure troubleshooting and analytical problem solving skills.
• Strong hands on experience with observability and monitoring tools such as Splunk, Dynatrace, or equivalent, with a proven ability to triage and investigate complex issues.
• Familiarity with network telemetry tools such as SolarWinds and NetScout.
• Proficiency in packet level debugging, including capturing traffic with tools like tcpdump and analyzing packets using Wireshark.
• Broad understanding of end to end infrastructure supporting payment platforms—spanning platform services, networking, databases, and storage.
• Experience with automation and Infrastructure as Code tools such as Chef, Ansible, and Terraform, as well as structured data formats (JSON/YAML).
• Excellent communication skills with the ability to coordinate cross functional troubleshooting efforts and lead RCA processes to closure.
• Demonstrated ability to troubleshoot complex production issues, perform root cause analysis, and drive long term corrective actions.
• Experience partnering with development teams to shape architecture, define SLIs/SLOs, and embed reliability into services from design through operation.
• Strong understanding of monitoring and observability ecosystems, including Prometheus, Grafana, ELK/EFK, Splunk, and OpenTelemetry.
• Effective incident management skills with a structured, analytical approach to problem solving. The Payments Network SRE team is responsible for the runtime availability of some of Mastercard’s most critical core payment systems, which support national infrastructure and operate 24/7 year‑round. As a result, this role will include periodic on‑call responsibilities when required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Lead, SRE Engineer in Dublin, CA vacancy
- ...products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead SRE Network Engineer Lead Network Engineer, Site Reliability Engineering Our Purpose: Mastercard powers economies and empowers people...SuggestedFull timeWorldwide
- ...their greatest potential. Title and Summary Site Reliability Lead Engineer Lead Site Reliability Engineer Who is Mastercard? At Mastercard... ...is seeking a Business Operations Site Reliability Engineer (SRE) The role of Business Operations Organization is to be the...SuggestedFull timeWorldwide
$69.57 - $73.48 per hour
Intren West in Los Angeles, California is seeking a Lead Land Technician responsible for overseeing land engineering workflows and ensuring quality. This position requires a minimum of one year as a Senior Land Technician and knowledge of land engineering principles. In...SuggestedHourly pay$213.51k - $224k
...online, ATM, and other channels to Wells Fargo’s more than 70 million global customers. Wells Fargo Bank N.A. seeks a Lead Software Engineer in San Leandro, CA. Job Role and Responsibility: Lead complex technology initiatives including those that are companywide...SuggestedRemote work2 days per weekWells Fargo
San Leandro, CA3 days ago- ...Lead Software Engineer Confidential Client - Placed by VoltForce Role Overview A Lead Software Engineer at this company is a technical and cultural leader with deep expertise across multiple systems. You will make strategic decisions about major components...Suggested
VoltForce
San Leandro, CA4 days ago $133.3k - $237.1k
...Lead Software Engineer At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help...Work experience placementPhenom People
San Leandro, CA2 days ago- ...Multiple Lead SE/Senior SE: Min 15+ years of experience Strong hands-on Spring Boot Microservice development Hands-on Spring Web application development JDK17+ ctively using Git Co-Pilot and any AI tools Hands-on Splunk queries, dashboards. Familiarity...
Mindlance
San Leandro, CA3 days ago - Striking Distance Studios in California is seeking a Lead Gameplay Engineer to guide a cross-disciplinary team in delivering robust gameplay features and systems. You will lead planning, development, and execution of game modes, engine work, and architecture, while mentoring...
$150k - $206k
Lead Gameplay Engineer Striking Distance Studios is looking for a Lead Gameplay Engineer to work in a cooperative, cross‑disciplinary team environment to help the team implement a wide variety of features and systems. Responsibilities Lead a team of Gameplay Engineers...Flexible hours- ...procedures and managing complex system performance improvements. The ideal candidate will have a Bachelor's degree in Electrical Engineering and at least 9 years of experience. This hybrid position involves working from a remote office and the San Ramon office about two...Work at officeRemote work2 days per week
- OCLC is looking for a Senior Software Engineer to design, develop, and test complex software systems. You'll work with a dynamic team to implement high-quality software solutions in a hybrid work environment based in California. The ideal candidate has a Bachelor's degree...
- ...Team The Ecommerce Engineering Team is responsible for providing a scalable, highly performant platform to power all Ecommerce experiences... ...using our Native iOS App. Your Impact As Lead Software Engineer, you will be responsible for driving initiatives...
Apex Systems
San Ramon, CA2 days ago $215k - $240k
...Actava.ai, Inc. seeks a Lead AI Engineer (LAIE-2601) in Pleasanton, CA to design, develop, & implement AI and s/w systems to support enterprise-level applications. Reqs Bachelor’s degree or foreign equiv in CS, SE or rel. w/ 5 yr rel. exp. Reqs 1 yr exp. in Python, LlamaIndex...Actava.ai, Inc.
Pleasanton, CA21 hours ago$123.75k - $218.4k
...Eaton’s North American Sales Division is currently seeking a Lead Sales Engineer – Industrial, to join its West Region team. This position can be based in one of the following locations: Pleasanton, CA; Tukwila, WA; or Boise, ID. Relocation assistance is available for...Full timeContract workH1bLocal areaVisa sponsorshipRelocation packageEaton
Pleasanton, CA4 days ago- ...of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer Overview: Mastercard is seeking a Lead Software Engineer to join our growing Commercial Connect API team. This team...Full timeWorldwide3 days per week
- ...of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer Overview The Program Modernization team at MasterCard drives transformation and champions modernization across...Full timeWorldwide
- ...of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer Lead Software Engineer Overview: Who is Mastercard? Mastercard is a global technology company in the payments...Full timeTemporary workWorldwide
- ...of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer Overview Mastercard is seeking a Lead Software Engineer to design, build, and operate the API platform that exposes...Full timeWorldwide
- ...of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead, Platform Engineer Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and...Full timeWork experience placementWorldwide
- ...of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer - Distributed Microservices Platform Role overview This role combines technical leadership, system design, and...Full timeWorldwide
$153k - $210k
...Senior Software Engineer, Site Reliability Engineering Are you passionate about building resilient, highly available cloud platforms... ...issues to resolution with very infrequent after-hours support. Lead blameless postmortems and implement long-term improvements that...Ridge Line Services
San Ramon, CA5 days ago- ...of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Platform Engineer – AWS Cloud DevOps Engineer Overview Mastercard’s Database Platform Engineering Team is seeking a highly motivated...Full timeWorldwide
- ...requirements. The ideal candidate will have advanced technical knowledge and experience working with tools such as Sparx Enterprise Architect, SQL Server, and Oracle. This role provides an opportunity to lead and mentor a team in a dynamic environment. #J-18808-Ljbffr GTS FZCO
- ...Software Engineer Location: Dublin CA Tax Term (W2, C2C): Both Job Type (Permanent/Contract): Contract Duration: 6+ months Pay Range: $50 - $55/hr on W2 Description AWS: ECS, RDS, Lambda, S3, EC2, IAM, SSM, CloudWatch Programming & Frameworks...Permanent employmentContract work
Apolis
Dublin, CA1 day ago $114.6k - $183.4k
...We're looking for a Senior Software Engineer This role is Office Based, Dublin Office We are seeking a Senior Software Engineer to design, build, and scale high-quality software systems that power our product platforms. This role is ideal for a strong...Full timeWork at officeLocal areaCornerstone OnDemand
Dublin, CA2 hours ago- ...Sr. Software Engineer Contract to Hire (C2H) Duration 6 months + Location Hybrid 2-3 days (Dublin, CA) Start Date ASAP Duties/Day... ...technologies including MuleSoft, Message broker and API Gateways. Lead a team of middleware developers and support team members in...Contract workWork experience placementImmediate start
Perfict Global, Inc.
Dublin, CA2 hours ago $134.3k - $229.4k
...join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track... ...and development for our teams. GENERAL PURPOSE: The Engineer III role focuses on creating intuitive, responsive, and high-performing...Work at officeLocal areaRemote workRoss Stores, Inc.
Dublin, CA2 days ago- ...TITLE: AIML SOFTWARE ENGINEER LOCATION: REMOTE CLIENT: HCL Lead the architectural design, development, and deployment of robust, scalable, and high-performance applications and services primarily using Java and related technologies. Apply AI/ML principles and...Remote work
Kasmo Global
Dublin, CA3 days ago - ...of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Network Engineer-2 Overview The Data Center and Network team is seeking a highly motivated and experienced Lead Platform Engineer to spearhead...Full timeWorldwide
- ...set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead AI Engineer Overview: We are seeking a highly skilled and visionary Lead Data Scientist to spearhead the development of advanced AI...Full timeWorldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead, SRE Engineer. Be the first to apply!
