Wine Shop Sales Associate - Eataly Silicon Valley

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Wine Shop Sales Associate assists guests with all steps of their shopping experience including: guiding them to products, securing products out of reach, loading heavy items and passing along suggestions. Reports to the Wine Shop Manager.

• Provides prompt, efficient and friendly customer service
• Educates customers about the Italian Wines, beer and beverages sold at Eataly
• Ensures the sales floor is always well maintained and stocked
• Receives and stocks wine and wine store merchandise
• Rotates, faces and replenishes merchandise to ensure high quality standards
• Utilizes sales techniques to maximize store sales performance
• Builds and maintains relationships with guests
• Participates in processes and procedures related to the department
• Focuses on details with a firm, clear and highly professional style
• Performs other duties as required or assigned

Qualifications

• High school diploma or equivalent
• 1+ years of wine sales experience preferred
• Italian wine knowledge is preferred
• Exceptional guest service skills
• Basic computer and math skills

The hourly rate for this role is $19 an hour + merit increase/bonus in 2026.

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds regularly
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.