Network Operations Engineer
Virtual Vocations Inc
Providing operational support and incident resolution for mission-critical enterprise environments, the full-time remote Network Operations Engineer (Tier 2 / L2) will manage Tier 2 network escalations, analyze routing and switching issues, and collaborate with vendors to ensure high availability and swift recovery. Key responsibilities Handle Tier 2 network escalations and troubleshoot enterprise routing and switching incidents Serve as a liaison between Tier 1 support teams and Tier 3 engineering specialists Execute planned operational maintenance and interact with enterprise stakeholders to manage escalations Required qualifications Demonstrated hands-on Tier 2 network operations experience with routing and switching Solid operational knowledge of core protocols including BGP, OSPF, and MPLS Proven capability in troubleshooting network incidents using tools like Wireshark Experience in collaborating within a tiered support structure Flexibility to work 12-hour shifts on an alternating schedule aligned with Eastern Time
Vacancy posted 2 days ago
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