Master Service Technician

Master Service Technician DOCUmation Job Details Position: Master Service Technician Department: Service Reports To: Field Service Manager Salary Grade: DOE FLSA Status: Full Time / Non-Exempt / Hourly Location: Wichita Falls Description This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction. Responsibilities Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction. Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing. Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers. Analyze customer needs, recognize business opportunities, and influence sales volume growth. Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional. Complete all administrative aspects of the job on-time and error-free. Provide accurate feedback with call close information, parts usage reporting and customer meter readings. Perform other activities that support DOCUmation and our service organization. Experience & Required Skills 5+ years at an Associate or Entry Level Technician position preferred Technical knowledge/skills Analysis (problem identification) Attention to Detail Customer service orientation Business skills Communications – verbal and written Planning and organizing, (work management) Teamwork (cooperation) Work standards (concern for quality) Follow-up Education & Certification Minimum: High School Diploma or GED; AA Degree or equivalent technical training Experience working on Kyocera, Xerox, Ricoh, Konica-Minolta, Riso Copiers/Printers preferred Xerox Production training A+ / N+ Certification desired 6 Manufacture Training Classes PA Rating / exceeds requirements Physical Requirements Ability to lift 50 pounds and transport equipment parts and boxes Special Requirements Must have a valid Driver’s License and a clean driving record. Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr DOCUmation