Associate Director, Account Management

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal - to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:

We are seeking a highly motivated and experienced Associate Director, Account Management to join our team. This individual will be responsible for managing and growing revenue and portfolio share within our existing customer base, managing a small number of our most strategic clients. The ideal candidate will have a proven track record of success in account management, strong commercial acumen, excellent communication skills, and the ability to build collaborative relationships with key stakeholders.

What you'll be doing:

• Manage some of the largest accounts at PPRO, driving new commercial opportunities with key decision-makers and influencers
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• Act as a trusted advisor who understands clients' payment needs and uses PPRO's solutions to help their business grow
• Behave as a role-model within the Commercial team, sharing best-practise and insights to upskill colleagues
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• Develop and execute account plans to grow revenue and portfolio share
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• Identify and pursue cross-selling and upselling opportunities
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• Manage contract negotiations and renewals
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• Ensure customer satisfaction and retention
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• Analyse and report on account performance and market trends
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• Develop and implement strategies to mitigate risk and increase customer loyalty
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• Collaborate with cross-functional teams to deliver on customer needs and objectives
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You'll need:

• 10yrs+ experience in account management, partnerships and or sales, with at least 3 years experience in the payments sector
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• Ability to build and maintain strong relationships with enterprise customers and internal stakeholders
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• Proven track record of achieving revenue targets and growing portfolio share
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• Strong business acumen and analytical skills
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• Excellent communication and interpersonal skills
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• Experience managing complex contract negotiations and renewals
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• Ability to work independently and as part of a team in a fast-paced environment
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• Experience in the technology or software industry is a plus
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What we'd love to see:

• A passion for challenging the status quo and driving positive change: We appreciate individuals who proactively seek better ways of doing things
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• Excellent communication skills: You thrive in international environments and can connect with people from diverse backgrounds and cultures
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What's in it for you?

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

Learning and Development - We offer a 700 USD annual budget to support your professional growth-because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance.


Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan can help you lower your taxes, pay for health care more easily and even save for retirement.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Mental Health Platform - We've teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our office - Our office is located in the iconic Civic Opera Building on North Wacker Drive, in the heart of the Chicago Loop, offering a prestigious setting along the Chicago River in one of the city's main business and cultural districts

Our Principles:

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.


We work as a team: We collaborate closely and value team success over individual achievement.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy -