QUALITY MANAGER

Job Description Job Description Position Title: Quality Manager Department: Operations Reports To: Vice President of Operations Location: Pampa, Texas Classification: Full-Time | Exempt Job Description: The Quality Manager is responsible for building, leading, and driving practical quality systems across SWM’s manufacturing operations. This role aims to reduce quality escapes, strengthen operational discipline, and improve consistency in execution across incoming, in-process, final, supplier, and customer-related quality activities. This is a hands-on, working manager role. The majority of time is expected to be spent on the shop floor, directly engaging with people and processes, and solving problems. Expectations Demonstrates a mindset of building people up rather than tearing them down Influences peers and direct reports through positive engagement and credibility Able to hold accountability standards while maintaining strong working relationships with bosses, peers, direct reports, vendors, and customers Servant leadership through action, presence, and consistency Holds standards without overcomplicating Operate(s) effectively in a developing, fast-paced environment Responsibilities Quality System Leadership Build and enforce systems for nonconformance, containment, root cause, corrective action, and verification Ensure processes are used in practice, not just documented Internal Quality Control Strengthen incoming, in-process, and final inspection discipline Standardize inspection methods, control points, and reaction plans Reduce variability and informal decision-making Customer Quality Support Lead investigations and corrective actions for quality issues Prepare structured, defensible reports for leadership Support (not own) customer communication Supplier Quality Establish a supplier audit and feedback process Coordinate supplier-related issue resolution with supply chain and operations Support leadership involvement in key supplier interactions Team Leadership Lead and develop quality personnel Establish accountability, standard work, and consistency Train and elevate workforce quality awareness Shop Floor Execution Maintain strong daily presence in production Observe, intervene, and coach in real time Validate that standards are being followed Required Experience Manufacturing quality leadership experience Hands-on experience with inspection, nonconformance, root cause, and corrective action Proven ability to work directly with production teams Experience building or improving systems in an evolving environment Experience leading and developing people Preferred Oilfield, machining, or industrial manufacturing experience Supplier quality experience Customer quality support experience Degree preferred, experience-first mindset Success Measures (First 12 Months) Reduction in internal and external quality escapes Improved containment and corrective action effectiveness Consistent use of quality processes Supplier audit process established Stronger inspection discipline Improved capability of the quality team Positional Information Compensation Range: $80,000 to $115,000 Reports to: Vice President of Operations Travel Expectations: Less than 10% Physical and Environmental expectations: standing and walking for extended periods, shop-floor exposure, forklift traffic, etc. SWM Technologies is committed to fair and equitable hiring practices and working to maintain a respectful work environment.