Call Center QA Lead — Coaching & Performance Insights
Leesel Transportation
Leesel Transportation in Houston, Texas is seeking a responsible individual to monitor and evaluate staff members on their performance. The role involves assisting in the development and distribution of operational findings and summaries, along with training new employees on company policies. The ideal candidate will help in developing and updating procedures as necessary, conduct monitoring activities, and provide coaching for quality assurance. This position supports ongoing improvement in performance and adherence to company standards. #J-18808-Ljbffr Leesel Transportation
- ...project-specific quality requirements. Lead and coordinate quality activities across... ...project quality KPIs, trends, and performance insights to project leadership. Lead resolution... ...Ability to lead quality workshops, provide coaching and training, and promote a strong quality...PerformanceFor contractorsFor subcontractor
- ...Testing Responsibilities Develop and own the QA strategy aligned with Project Midas... ...automation tools for functional, regression, and performance testing. Drive implementation of... .... Qualifications Proven experience as QA Lead or similar role in large-scale enterprise...Performance
- ...scopes, including monitoring the quality performance of all EPC contractors, third‑party... ...accreditation required, such as ISO 9001 Lead Auditor, Certified Quality Auditor, or equivalent... ...to lead quality workshops, provide coaching and training, and promote a strong...PerformanceLong term contractFor contractorsFor subcontractor
- ...problem-solving methodologies. The Quality Assurance Manager leads the quality assurance teams at the Beaumont and Houston... ...specific test methods Strong people‑leadership skills, including coaching, training, performance management of technical staff Excellent written and verbal...PerformanceFull time
- ...success begins at the center, with strategy,... ...from remote call‑center campaigns to... ...career path that leads to management within... ...one year for top performers. We’re looking for... ...sharing progress, insights, and recommendations... ...professional development and coaching. Bonus and benefit...PerformanceFull timeLocal areaImmediate startRemote work
- YO IT Consulting is seeking a History Quality Assurance Lead for a remote contract role. You will supervise quality and trainer performance across AI training projects in history. Your main tasks will include reviewing AI-generated content and providing feedback to ensure...PerformanceRemote jobContract work
- ...role involves direct supervision of QA personnel and active participation... ...the benefits package we offer: Performance-related bonus Shift differential... ...What you will do Supervise and lead a team of QA personnel, including coaching, mentoring, and conducting performance...PerformanceTemporary workMonday to FridayShift workNight shift
- ..., TX Position Summary Leads frontline patient services... ...in Empower's pharmacy call center. Owns day‑to‑day execution, workforce performance, and service outcomes... ...execution, data‑driven insights, strategic thinking, and... ...compliance rigor, coaching excellence, and KPI transparency...PerformanceWork at officeShift work
- ...Exempt | Onsite Lead the Transformation... ...Volume Healthcare Call Center SynergenX is seeking... ...Operations & Performance to lead and optimize... ...thrive on metrics, coaching, process improvement... ...speed to answer, QA scores, appointment... ...scoring Coaching insights Missed‑call...PerformanceFull time
$40 - $42 per hour
...message the job poster from US Tech Solutions Lead Consultant- Recruitment @US Tech... ...drive automation testing efforts for a high-performance, consumer-facing connectivity platform. This... ...TestComplete , API testing , and agile QA practices , and will work closely with...PerformanceContract workWork at officeLocal areaShift work- ...Advisors is seeking a results-driven Call Center Sales Supervisor to lead, coach, and develop a team of licensed... ...is responsible for driving sales performance, ensuring compliance, developing future... .... Leverages data-driven insights to support continuous improvement,...PerformanceRemote work
$92k - $120k
...Customer Experience Lead At Clover Health, we are committed... ...will be accountable for coaching, performance management, and driving a culture... ...based in Houston, TX. Call Center Hours: Our call center... ...for call quality, sentiment insights, and self-service optimization...PerformanceFull timeWork experience placementFlexible hoursShift work- ...Description Senior Manager, Call Center Operations & Performance SynergenX | Houston, TX,... ...| Onsite REQUIRED Lead the Transformation of a High... ...-performing teams through coaching, leadership development, workforce... ...Call Scoring Coaching Insights Reporting Automation...PerformanceFull time
- ...growing, and we are currently seeking a Maximo QA Lead to play a key role in our organization.... ...in project team meetings, offering insights on application issues and presenting solutions... ...management tools: JIRA, qTest, Quality Center, TFS, etc. Qualifications Bachelor's...
- A transportation services provider in Houston is seeking a Call Center Quality Assurance Specialist. This role involves monitoring staff performance, conducting live coaching, and analyzing data to ensure quality standards. The ideal candidate will be responsible for assisting...Performance
$111.18k
...Responsibilities Plan and perform IT-related external and... ...providing business insights and value to clients. Understand... ...give you the insights, coaching and confidence to be... ...process, please call 1‑800‑EY‑HELP3, type Option... ...1 (HR Shared Services Center), which will route you...PerformanceFull timeWork experience placementSummer holidayMonday to FridayFlexible hours- ...the Quality Assurance Lead Coordinator, overseeing... ...documentation, solves QA/QC issues, and assists... ...multiple locations. Provide insights on jobsites to identify... ...during specified on-call periods to address urgent... ...in data analysis, and performance/operation metrics. Experience...PerformanceTemporary workFor contractorsWork experience placementWork at officeLocal areaWorldwideWeekend work
- A leading law firm in Houston is seeking a motivated Call Center Manager to oversee daily operations and support staff development. This role involves ensuring high-quality performance across the team while analyzing data, coaching staff, and problem-solving. The ideal...PerformanceWork at office
- ...policies. Key Job Responsibilities Leads the QC inspection group and is responsible... ...recruiting, selecting, retaining, coaching, training, and managing the performance and career development of full‑time... ..., maintain and report on Project QA budget performance. Provide...PerformanceFull timeContract work
- ...Preventionist, ensuring effective execution of Quality Assurance (QA), Performance Improvement (PI), and Infection Control (IC) activities at... ...IC education and competency validation. Provides real-time coaching to staff to reinforce best practices and regulatory expectations...PerformanceWork at office
- ...develops and maintains QA programs, oversees inspection... ..., and potentially perform microbiological testing... ...maintain QA programs.- Lead corrective and... ...onboarding, training, coaching, and professional development... ..., you agree to receive calls, AI-generated calls, text...PerformanceFull time
- ...initiatives. Key Responsibilities Leadership & Team Management Lead, supervise, and coordinate engineers, technicians, and... ...to support operational demands. Support recruitment, performance management, coaching, and ongoing development of team members. Foster a culture...Performance
$56.5k - $84.7k
...Supervisor, Call Center Services Requisition Number: 7948 Pay Rate: PGR09 Location: Houston... ...place to meet desired service levels. Performs duties in a safe, efficient manner and in... ...and supports representatives through coaching and feedback. Assists representatives by...PerformanceWork at officeFlexible hours- ...Onsite )Customer Care Team Lead The Team Lead for the Jiffy Lube® Centralized Customer Call Center oversees daily operations, ensures... ...customer service, and drives performance across a team of call center... .... This role focuses on coaching, performance management, process...PerformanceSeasonal workWork at officeMonday to FridayWeekend workAfternoon shift
$90k
...Compensation: $90,000+ annually + performance-based bonuses Overview Lead a high-performing team in a fast-paced... ...‑facing environment Manage, coach, and develop a team of 30+ employees... ...customer service, hospitality, retail, call center, or similar environments...PerformanceFull timeShift work$90k
...annually Ove rview Lead operations in a fast-paced,... ...environment where execution, team performance, and customer experience are... ...environment ~ Lead, coach, and develop a team while driving... ..., hospitality, retail, call center, or operations environments...PerformanceFull timeShift work$20 per hour
...Outbound Automotive Call Specialist AutoShop Call Backs is... ...controlling their income through performance. Every day, you'll connect... ...collections, or high-volume call centers, we want to talk with you.... ...every call Participate in coaching, training, and performance reviews...PerformanceFull timeWork at officeRemote workHome officeWeekend workWeekday work- ...Workforce Management (WFM) and our Call Center Optimization (CCO) team within System... ...communication via regular department meetings, performance appraisals, coaching, and recognition to strengthen... .... Facilitate team dynamics and lead process improvements across...Performance
- ...Patient Engagement Advocate (Healthcare Call Center Representative) State of Location:... ...potential for permanent placement based on performance and business needs. This role offers... ...information capture Receptivity to coaching as well as understanding your strengths...PerformancePermanent employmentFull timeTemporary workLocal areaRemote work
- ...Description We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal... ...in a fast‑paced environment, enjoys coaching others, and excels at problem‑solving...PerformanceWork experience placementWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center QA Lead — Coaching & Performance Insights. Be the first to apply!
- quality assurance lead Houston, TX
- senior performance engineer Houston, TX
- performance specialist Houston, TX
- performance food group Houston, TX
- performance improvement coordinator Houston, TX
- system performance engineer Houston, TX
- performance test architect Houston, TX
- application performance engineer Houston, TX
- senior performance tester Houston, TX
- IT performance management Houston, TX



