Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Call Center QA Lead — Coaching & Performance Insights

Leesel Transportation

Leesel Transportation in Houston, Texas is seeking a responsible individual to monitor and evaluate staff members on their performance. The role involves assisting in the development and distribution of operational findings and summaries, along with training new employees on company policies. The ideal candidate will help in developing and updating procedures as necessary, conduct monitoring activities, and provide coaching for quality assurance. This position supports ongoing improvement in performance and adherence to company standards. #J-18808-Ljbffr Leesel Transportation

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Call Center QA Lead — Coaching & Performance Insights in Houston, TX vacancy
  •  ...project-specific quality requirements. Lead and coordinate quality activities across...  ...project quality KPIs, trends, and performance insights to project leadership. Lead resolution...  ...Ability to lead quality workshops, provide coaching and training, and promote a strong quality... 
    Performance
    For contractors
    For subcontractor

    Airswift

    Houston, TX
    5 days ago
  •  ...Testing Responsibilities Develop and own the QA strategy aligned with Project Midas...  ...automation tools for functional, regression, and performance testing. Drive implementation of...  .... Qualifications Proven experience as QA Lead or similar role in large-scale enterprise... 
    Performance

    TechDigital Group

    Houston, TX
    4 days ago
  •  ...scopes, including monitoring the quality performance of all EPC contractors, third‑party...  ...accreditation required, such as ISO 9001 Lead Auditor, Certified Quality Auditor, or equivalent...  ...to lead quality workshops, provide coaching and training, and promote a strong... 
    Performance
    Long term contract
    For contractors
    For subcontractor

    Johnson Service Group (IL)

    Houston, TX
    16 hours ago
  •  ...problem-solving methodologies. The Quality Assurance Manager leads the quality assurance teams at the Beaumont and Houston...  ...specific test methods Strong people‑leadership skills, including coaching, training, performance management of technical staff Excellent written and verbal... 
    Performance
    Full time

    G-3 Chickadee

    Houston, TX
    5 days ago
  •  ...success begins at the center, with strategy,...  ...from remote call‑center campaigns to...  ...career path that leads to management within...  ...one year for top performers. We’re looking for...  ...sharing progress, insights, and recommendations...  ...professional development and coaching. Bonus and benefit... 
    Performance
    Full time
    Local area
    Immediate start
    Remote work

    Core Texas

    Houston, TX
    3 days ago
  • YO IT Consulting is seeking a History Quality Assurance Lead for a remote contract role. You will supervise quality and trainer performance across AI training projects in history. Your main tasks will include reviewing AI-generated content and providing feedback to ensure... 
    Performance
    Remote job
    Contract work

    YO IT Consulting

    Houston, TX
    4 days ago
  •  ...role involves direct supervision of QA personnel and active participation...  ...the benefits package we offer: Performance-related bonus Shift differential...  ...What you will do Supervise and lead a team of QA personnel, including coaching, mentoring, and conducting performance... 
    Performance
    Temporary work
    Monday to Friday
    Shift work
    Night shift

    Lonza

    Houston, TX
    2 days ago
  •  ..., TX Position Summary Leads frontline patient services...  ...in Empower's pharmacy call center. Owns day‑to‑day execution, workforce performance, and service outcomes...  ...execution, data‑driven insights, strategic thinking, and...  ...compliance rigor, coaching excellence, and KPI transparency... 
    Performance
    Work at office
    Shift work

    JobRx, Inc.

    Houston, TX
    2 days ago
  •  ...Exempt | Onsite Lead the Transformation...  ...Volume Healthcare Call Center SynergenX is seeking...  ...Operations & Performance to lead and optimize...  ...thrive on metrics, coaching, process improvement...  ...speed to answer, QA scores, appointment...  ...scoring Coaching insights Missed‑call... 
    Performance
    Full time

    Synergenx

    Houston, TX
    16 hours ago
  • $40 - $42 per hour

     ...message the job poster from US Tech Solutions Lead Consultant- Recruitment @US Tech...  ...drive automation testing efforts for a high-performance, consumer-facing connectivity platform. This...  ...TestComplete , API testing , and agile QA practices , and will work closely with... 
    Performance
    Contract work
    Work at office
    Local area
    Shift work

    US Tech Solutions

    Houston, TX
    2 days ago
  •  ...Advisors is seeking a results-driven Call Center Sales Supervisor to lead, coach, and develop a team of licensed...  ...is responsible for driving sales performance, ensuring compliance, developing future...  .... Leverages data-driven insights to support continuous improvement,... 
    Performance
    Remote work

    Keystone Advisors

    Houston, TX
    1 day ago
  • $92k - $120k

     ...Customer Experience Lead At Clover Health, we are committed...  ...will be accountable for coaching, performance management, and driving a culture...  ...based in Houston, TX. Call Center Hours: Our call center...  ...for call quality, sentiment insights, and self-service optimization... 
    Performance
    Full time
    Work experience placement
    Flexible hours
    Shift work

    Clover Health

    Houston, TX
    3 days ago
  •  ...Description Senior Manager, Call Center Operations & Performance SynergenX | Houston, TX,...  ...| Onsite REQUIRED Lead the Transformation of a High...  ...-performing teams through coaching, leadership development, workforce...  ...Call Scoring Coaching Insights Reporting Automation... 
    Performance
    Full time

    SynergenX Health Holdings LLC

    Houston, TX
    23 days ago
  •  ...growing, and we are currently seeking a Maximo QA Lead to play a key role in our organization....  ...in project team meetings, offering insights on application issues and presenting solutions...  ...management tools: JIRA, qTest, Quality Center, TFS, etc. Qualifications Bachelor's... 

    TTC Global

    Houston, TX
    3 days ago
  • A transportation services provider in Houston is seeking a Call Center Quality Assurance Specialist. This role involves monitoring staff performance, conducting live coaching, and analyzing data to ensure quality standards. The ideal candidate will be responsible for assisting... 
    Performance

    DS Bus Lines

    Houston, TX
    2 days ago
  • $111.18k

     ...Responsibilities Plan and perform IT-related external and...  ...providing business insights and value to clients. Understand...  ...give you the insights, coaching and confidence to be...  ...process, please call 1‑800‑EY‑HELP3, type Option...  ...1 (HR Shared Services Center), which will route you... 
    Performance
    Full time
    Work experience placement
    Summer holiday
    Monday to Friday
    Flexible hours

    Ernst & Young Advisory Services Sdn Bhd

    Houston, TX
    16 hours ago
  •  ...the Quality Assurance Lead Coordinator, overseeing...  ...documentation, solves QA/QC issues, and assists...  ...multiple locations. Provide insights on jobsites to identify...  ...during specified on-call periods to address urgent...  ...in data analysis, and performance/operation metrics. Experience... 
    Performance
    Temporary work
    For contractors
    Work experience placement
    Work at office
    Local area
    Worldwide
    Weekend work

    Cotton Holdings

    Houston, TX
    2 days ago
  • A leading law firm in Houston is seeking a motivated Call Center Manager to oversee daily operations and support staff development. This role involves ensuring high-quality performance across the team while analyzing data, coaching staff, and problem-solving. The ideal... 
    Performance
    Work at office

    Perdue Brandon Fielder Collins and Mott‚ LLP

    Houston, TX
    16 hours ago
  •  ...policies. Key Job Responsibilities Leads the QC inspection group and is responsible...  ...recruiting, selecting, retaining, coaching, training, and managing the performance and career development of full‑time...  ..., maintain and report on Project QA budget performance. Provide... 
    Performance
    Full time
    Contract work

    TAS Energy

    Houston, TX
    4 days ago
  •  ...Preventionist, ensuring effective execution of Quality Assurance (QA), Performance Improvement (PI), and Infection Control (IC) activities at...  ...IC education and competency validation. Provides real-time coaching to staff to reinforce best practices and regulatory expectations... 
    Performance
    Work at office

    Townsen Memorial

    Houston, TX
    4 days ago
  •  ...develops and maintains QA programs, oversees inspection...  ..., and potentially perform microbiological testing...  ...maintain QA programs.- Lead corrective and...  ...onboarding, training, coaching, and professional development...  ..., you agree to receive calls, AI-generated calls, text... 
    Performance
    Full time

    Apex Systems

    Houston, TX
    3 days ago
  •  ...initiatives. Key Responsibilities Leadership & Team Management Lead, supervise, and coordinate engineers, technicians, and...  ...to support operational demands. Support recruitment, performance management, coaching, and ongoing development of team members. Foster a culture... 
    Performance

    Foxconn Industrial Internet - FII

    Houston, TX
    1 day ago
  • $56.5k - $84.7k

     ...Supervisor, Call Center Services Requisition Number: 7948 Pay Rate: PGR09 Location: Houston...  ...place to meet desired service levels. Performs duties in a safe, efficient manner and in...  ...and supports representatives through coaching and feedback. Assists representatives by... 
    Performance
    Work at office
    Flexible hours

    Metro

    Houston, TX
    3 days ago
  •  ...Onsite )Customer Care Team Lead The Team Lead for the Jiffy Lube® Centralized Customer Call Center oversees daily operations, ensures...  ...customer service, and drives performance across a team of call center...  .... This role focuses on coaching, performance management, process... 
    Performance
    Seasonal work
    Work at office
    Monday to Friday
    Weekend work
    Afternoon shift

    Jiffy Lube International

    Houston, TX
    3 days ago
  • $90k

     ...Compensation: $90,000+ annually + performance-based bonuses Overview Lead a high-performing team in a fast-paced...  ...‑facing environment Manage, coach, and develop a team of 30+ employees...  ...customer service, hospitality, retail, call center, or similar environments... 
    Performance
    Full time
    Shift work

    Serenity Health Care

    Houston, TX
    4 days ago
  • $90k

     ...annually Ove rview Lead operations in a fast-paced,...  ...environment where execution, team performance, and customer experience are...  ...environment ~ Lead, coach, and develop a team while driving...  ..., hospitality, retail, call center, or operations environments... 
    Performance
    Full time
    Shift work

    Serenity Mental Health Centers

    Houston, TX
    4 days ago
  • $20 per hour

     ...Outbound Automotive Call Specialist AutoShop Call Backs is...  ...controlling their income through performance. Every day, you'll connect...  ...collections, or high-volume call centers, we want to talk with you....  ...every call Participate in coaching, training, and performance reviews... 
    Performance
    Full time
    Work at office
    Remote work
    Home office
    Weekend work
    Weekday work

    Autoshop Recruiting

    Houston, TX
    2 days ago
  •  ...Workforce Management (WFM) and our Call Center Optimization (CCO) team within System...  ...communication via regular department meetings, performance appraisals, coaching, and recognition to strengthen...  .... Facilitate team dynamics and lead process improvements across... 
    Performance

    Houston Methodist

    Houston, TX
    16 hours ago
  •  ...Patient Engagement Advocate (Healthcare Call Center Representative) State of Location:...  ...potential for permanent placement based on performance and business needs. This role offers...  ...information capture Receptivity to coaching as well as understanding your strengths... 
    Performance
    Permanent employment
    Full time
    Temporary work
    Local area
    Remote work

    Ivy Rehab Network

    Houston, TX
    3 days ago
  •  ...Description We're seeking a motivated Call Center Manager to lead daily operations, support staff development, and ensure high-quality performance across the team. This role is ideal...  ...in a fast‑paced environment, enjoys coaching others, and excels at problem‑solving... 
    Performance
    Work experience placement
    Work at office

    Perdue, Brandon, Fielder, Collins and Mott L.L.P.

    Houston, TX
    9 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center QA Lead — Coaching & Performance Insights. Be the first to apply!