Technician

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Relocation bonus
• Signing bonus
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

Job Title: Textile Processing Technician

Company: SERVPRO of Allentown

Location: Allentown, PA (Warehouse & On-site field work)

Position Type: Full-time (Monday – Friday, 8:00 AM – 5:00 PM)

Pay Rate: $20.00 – $25.00 / hour (Starting Range)

Bonus: $1,200 Sign-On Bonus

When disaster hits home or business, SERVPRO is there to help make it "Like it never even happened!" As a leader in fire, water, soot, and mold restoration, our Textile Processing division focuses on saving and restoring affected clothing, bedding, linens, and soft goods for our clients during challenging times.

We are looking for a detailed, reliable, and hardworking Textile Processing Technician to join our dedicated restoration team. 

Key Benefits & Compensation

• Pay Rate: $20.00 – $25.00/hour depending on experience.

• Sign-on Bonus: $1,200 sign-on bonus.

• Benefits Package: Full Health, Dental, and Vision insurance options, Paid Time Off (PTO), and Retirement options (eligible after 90 days of continuous employment).

• Schedule: Stable, consistent day shift (Monday – Friday, 8:00 AM – 5:00 PM).

Roles & Responsibilities (R&R)

1. Textile Cleaning, Deodorization & Restoration

• Inspect incoming damaged soft goods (garments, bedding, rugs, drapery) to identify fabric types, contamination levels (smoke, soot, water, mold), and required restoration processes. 

• Operate commercial-grade laundry equipment, specialized Esporta wash systems, ozone chambers, and ultrasonic cleaners to decontaminate and restore items to pre-loss condition.

• Apply proper stain removal, deodorization, and fabric care techniques based on material composition.

2. Inventory Management & Digital Tracking

• Utilize tablets and company inventory software (e.g., ContentsTrack/Barcoding) to log, inventory, tag, and track customer items. 

• Maintain strict chain-of-custody protocols to ensure clients' belongings are sorted, tracked, and stored safely without mix-ups. 

3. On-Site Pack-Outs & Field Support

• Assist field teams at client sites with carefully removing (pack-out) affected textiles and returning (move-back) clean, restored soft goods. 

• Fold, box, hang, and prepare restored textiles for long-term storage or customer delivery.

4. Warehouse Maintenance & Safety

• Maintain an organized, safe, and spotless processing area inside the warehouse. 

• Follow standard safety guidelines, including using proper Personal Protective Equipment (PPE) when dealing with contaminated materials or cleaning solutions. 

Qualifications

• High School Diploma or GED equivalent. 

• Prior experience in dry cleaning, commercial laundry, fabric care, or restoration/contents cleaning is a plus (willing to train the right candidate). 

• Basic computer/tablet literacy for inventory logging.

• Strong attention to detail, organization, and respectful care when handling personal property. 

• Ability to stand for long periods, perform repetitive tasks, and lift up to 40–50 lbs. 

• Valid driver’s license with an acceptable driving record. 

Expanded Roles & Responsibilities Breakdown

Core Focus Areas for this Role:

• Fabric Assessment & Processing: Unlike standard laundry work, this role requires assessing soot/smoke damage, water damage, or odor saturation to select specific wash cycles and chemical treatments.

• Digital Chain-of-Custody: SERVPRO relies heavily on inventory systems (barcodes and tablets). Technicians photograph, tag, and list items so every piece of clothing is accounted for from intake to delivery.

• Equipping & Maintenance: Technicians learn how to operate specialized restoration washing machines (such as Esporta wash systems) and ozone/deodorization chambers designed to strip smoke odor out of delicate fabrics.

• Emotional Empathy & Care: Handling a customer's personal items after a home fire or flood requires a high degree of care, precision, and respectful handling.