Intake Coordinator, National Case Management Network, Homeless Veteran Program

Description

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country.

The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veteran population. The Foundation is seeking an experienced Intake Coordinator to assist in all matters as it relates our Homeless Veteran Program. The Intake Coordinator will oversee the integrity and quality of the internal program database systems, entry of progress notes, housing stability plans, and intake review for all client entries. The Intake Coordinator will also complete reports and is responsible for the overall efforts to assess trends.

Applicants must be well organized, able to effectively multi-task within a timely fashion, possess a keen attention to detail, able to prioritize workload and handle sensitive information.

Duties and responsibilities

• Facilitates the implementation and ongoing oversight of the database software system to ensure client data collection and to support case management in maintaining client case records.
• Assists in the implementation of data software integration and quality procedures and to provide feedback to staff regarding improving data quality to better assess program performance and ensure quality client care.
• Assists in client intake process including document verification.
• Completes weekly updates on Veteran status and audit of case records.
• Ensures all data on all client information and assessments are maintained and updated as needed for program reporting.
• Efficiently compile, format and submit information regarding program outcomes, clients referred, clients enrolled, and ineligible clients to program management
• Provide program support in conjunction with the IT department’s system administrator to troubleshoot software.
• Assist with onboarding new employees by organizing and distributing training material, explaining eligibility, demonstrating how to conduct a pre-screening, and reviewing intake paperwork.
• Assist Administrative Coordinator and Director of Social Services with administrative duties such as screening calls; managing calendars; scheduling, meetings and event arrangements; mailing letters and packages on an as needed basis.
• Research and track all local and national social services resources available for Veterans nationwide including Veteran Affairs (VA) point of contacts.
• Assist with other duties as assigned by Director, National Case Management Network.

Requirements

• High school Diploma or Equivalency required.
• Bachelor’s degree in social services preferred.
• 1-2 years of administrative experience and Data entry/analyzing experience required.
• Experience working with Veterans or other homeless populations preferred.
• Excellent computer literacy including Microsoft Office & Google Suite.
• Strong organizational and interpersonal skills.
• Excellent written and oral communication and interpersonal relationship skills.
• Demonstrated ability to achieve high performance goals and meet deadlines.
• Ability to work independently in fast paced environment and multi-task in a smart and timely fashion.
• Must be detailed oriented and organized.
• Must be a team player and able to work in a collaborative environment
• Nonprofit experience preferred.
• Proficient in Microsoft Office/ Google Suite (or equivalent).
• Veteran applicants encouraged to apply.
• Pre-employment screening, including a background check, is required.

Working conditions

Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events needed.