Intake & Adoption Counselor

Intake & Adoption Counselor

Humane Society for Hamilton County Starting Pay: $16.00 per hour

Love people. Love animals. Want work that matters. The Humane Society for Hamilton County is hiring an Intake & Adoption Counselor to help guide adopters, support pet owners, process intakes, reunite lost pets, and create an exceptional experience for every guest who walks through our doors. This role is perfect for someone who thrives in a fast-paced environment, brings strong customer service skills, and wants to make a meaningful impact every single day.

What You’ll Do

In this role, you will:

• Welcome guests and direct them to the right area of the building
• Answer phones, return messages, and respond to emails in a timely manner
• Pre-approve adoption applications and help match adopters with the right animals
• Finalize adoption paperwork and guide customers through the process
• Process intake paperwork with compassion and professionalism
• Support lost-and-found reunification efforts
• Educate the public about animal welfare and shelter services
• Enter and manage accurate records in PetPoint and related systems
• Process donations and assist with document organization
• Reconcile cash drawers and credit card totals at the end of the day
• Keep public-facing spaces clean, welcoming, and organized
• Work closely with other departments to ensure smooth daily operations

What We’re Looking For

You may be a great fit if you:

• Have at least 1 year of customer service experience
• Communicate with warmth, professionalism, and confidence
• Are comfortable juggling multiple priorities in a busy environment
• Can stay calm and solution-focused during difficult or emotional situations
• Enjoy helping people as much as helping animals
• Are comfortable with computers, email, Microsoft Office, and data entry systems
• Are available to work nights and weekends
• Thrive in a fast-moving setting with animal sounds, smells, and allergens
• Believe in a positive, whatever-it-takes culture
• Support and embrace a No-Kill philosophy

Fear Free Certification is preferred, or the ability to become certified is required.

What You’ll Love About Working Here

Because the Humane Society for Hamilton County is committed to the success and overall well-being of our team, we are proud to offer our full-time employees the following comprehensive benefits package:

• Medical Insurance: HSHC pays a flat amount toward each, full-time employee’s individual medical premium to make this benefit affordable. FT Employees are eligible for coverage on the first day of the month after their hire date. Multiple medical plans provided through Anthem BC/BS from which you can choose the best plan/deductible to meet your needs and budget.
• Dental & Vision Insurance: FT Employees are eligible for coverage on the first day of the month after their hire date. Our dental and vision plans are both comprehensive and affordable. These premiums are not covered by HSHC.
• Life Insurance: Each employee receives complimentary life insurance.
• Generous Paid Time Off starts accruing on your first day of employment.
• 401(K) Matching
• Employees Paid Weekly
• Professional Development & Career Planning
• Long/Short Term Disability
• FSA/HSA
• Employee Assistance Program
• Identity Theft Protection
• Mental Health Services
• Retirement Planning
• Annual Vaccines
• Monthly Preventatives
• Diagnostic Testing
• Prescription food and medications with a current DVM prescription (some exceptions apply)
• FREE X-Rays when staff time permits and no sedation is required (does not include cost to read results, some exceptions may apply)
• FREE Pet Supplies when available

  Additional benefits available to full-time employees include:

  All employee owned pets are eligible for significantly discounted products and services including:

The Environment

This is a role for someone who can move with purpose, think on their feet, and bring empathy to every interaction. One moment you may be helping an excited adopter head home with a new family member, and the next you may be helping someone through a difficult surrender. It is meaningful work, and it calls for both heart and hustle.

Ready to Apply?

Qualified candidates should apply online or email a resume and cover letter to View email address on click.appcast.io .

At the Humane Society for Hamilton County, the work we do is life-changing — for animals, for families, and for our community. If that mission speaks to you, we would love to hear from you.