Senior Client Services Specialist

Job Description

Company Overview

At HFS Wealth Advisors we are a provider of comprehensive wealth management and investment services for individuals and businesses. At HFS Wealth Advisors we specialize in wealth management, including planning for retirement, education, legacy, and other life goals through comprehensive investment and wealth management advice. We work with clients to understand the life they envision and how working with a Client Advisor can help them achieve those goals. We develop a one-on-one relationship with each client to understand their lifestyle, their loved ones and the legacy they desire..

Key Responsibilities:

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• Client Service Excellence: Ensure the highest level of service is provided across all client interactions and keep clients informed during processing to consistently exceed expectations.
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• New Accounts & Documentation: Complete new account and maintenance paperwork as requested by advisors, ensuring absolute accuracy and timely delivery aligned with client meeting schedules.
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• Annuity Processing: Complete annuity applications, collaborating effectively with advisors and Cambridge to ensure efficient processing and timely policy delivery.
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• Account Transfers & Service Requests: Coordinate with Cambridge and third-party partners to execute account transfers, checks, withdrawals, and general account changes according to established standards.
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• RMD Management: Monitor Required Minimum Distribution (RMD) requirements for client accounts, ensuring requests are communicated to advisors and processed accurately.
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• Meeting Prep & Recaps: Prepare up-to-date client files for meetings and assist in the meeting recap process, including delegating tasks, initiating workflows, and drafting client recap letters.
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• Compliance & File Maintenance: Take accountability for maintaining client files according to firm and Cambridge standards, ensuring strict confidentiality and compliance with HFS policies, including owning the physical correspondence practice.
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• Advisor Licensing Oversight: Ensure advisor licenses are maintained and renewed as applicable, including checking that all advisors are registered in all states necessary and tracking for the annual renewals.
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• Reporting: Partner with Client Advisors to ensure up-to-date internal reporting processes summarizing open opportunities and prospective clients.
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• Procedures & Continuous Improvement: Create and maintain documentation for operations, developing and implementing system improvements with a continuous improvement mindset.
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Qualifications:

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• Core Mindset: Absolute commitment to client confidentiality, the highest level of service, and a consistent demonstration of moral and ethical business practices.
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• Communication & Professionalism: Excellent communication skills, a professional appearance in line with company policy, punctuality, and a dependable attendance record.
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• Credentials & Licensing: Notary public commission (or willingness to obtain one). Financial industry experience and an openness to licensing are a strong plus.
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Education / Skills Required:

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• Education: Minimum of a bachelor’s degree in finance or a related field of study.
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• Experience: A minimum of 2 years of experience working in the financial services industry, preferably in a registered representative or RIA office.
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• Licensing: Candidates currently holding, or open to pursuing, a FINRA Series 7 securities license are a strong plus.
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*Securities offered through Cambridge Investment Research, Inc., a Broker/Dealer, Member FINRA/SIPC. Investment Advisory Services offered through Cambridge Investment Research Advisors, Inc., a Registered Investment Advisor. Cambridge Investment Research and HFS Wealth Advisors are not affiliated companies.