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Service Desk Specialist

Infojini

Job Description:

NEED COMPTIA A+ OR ITIL CERT

This role will require:

  • Knowledge of Active Directory or other identity management system
  • Ability to work with rapidly changing priorities
  • Experience with troubleshooting Windows systems
  • Good verbal and writing skills for customer interaction and documentation
  • Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
  • Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
  • Update both hardware and software assignments in Manifest.
  • Assist users in operating systems, application programs, utilities, and hardware operations.
  • Image, install and move IT-related equipment.
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Government Administration

#J-18808-Ljbffr
Vacancy posted 1 day ago
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