Service Desk Specialist
Infojini
Job Description:
NEED COMPTIA A+ OR ITIL CERT
This role will require:
- Knowledge of Active Directory or other identity management system
- Ability to work with rapidly changing priorities
- Experience with troubleshooting Windows systems
- Good verbal and writing skills for customer interaction and documentation
- Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
- Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
- Update both hardware and software assignments in Manifest.
- Assist users in operating systems, application programs, utilities, and hardware operations.
- Image, install and move IT-related equipment.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Government Administration
#J-18808-LjbffrVacancy posted 4 days ago
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