Operations Supervisor

Job Description

Job Description

Position Summary: As an Operations Supervisor, you will be responsible for ensuring high levels of service in all managed locations for current and prospective customers. As an integral member of leadership, your team will rely upon your talents and abilities to foster an efficient and safety-first culture.

Reporting to the Regional Area Manager, you will take ownership of daily operations execution in the respective locations, including customer service, plant maintenance/up keep, vehicle maintenance, ride along with employees, and employee training. At Paraco, a large part of your job is to inspire the people around you to push themselves – and, in turn, the company – to greatness.

Key responsibilities and essential job duties include but not be limited to:

• Own execution and adherence to standards for all branch processes.
• Supervision of Dock/Yard Employees through coaching and development conversations; ensuring a commitment to being a world-class leader in safety and responsibility.
• Execute Customer Deliveries / Installations as needed to support Branch Initiatives
• Support After Hour Customer Communication
• Work in direct consultation with Regional Area Manager and Organizational Leadership to build developmental programs with defined career paths for advancement.
• Support the Regional Area Manager with leading safety meetings.
• Uphold frontline employee safety through the regulation of safety policy compliance, behaviors, and the identification and execution of improvement opportunities.
• Assist with accident and injury investigations, work with the Regional Area Manager in building pro-active safety measures.
• Assist with facility management including facility appearance while ensuring safety compliance.

Desired skills and experience:

• 5+ years in Service, Operations, or Logistics roles. Facility management experience is a plus.
• "Team player" with a proven track record of collaboration to solve difficult problems & drive improvement.
• CETP Certifications in Service and Delivery.
• Demonstrated success in a number of diverse customer service and operation roles.
• Ability to coach/train front line employees on company procedures and Safety policies.
• Ability to weigh trade-offs to arrive at a solution that is acceptable for both the customer & Paraco.
• A valid Commercial Driver’s License [CDL] with (HazMat) hazardous material Endorsement is required.
  • Class B CDL (with no air brake restrictions) is required.
    • Endorsement (N) Tank Vehicle is required.
    • Endorsement (X) in place of (N) and (HazMat) is required.
  • A clean and safe driving record.
• Mechanically inclined skills preferred
• Experience providing a consistently high level of customer service.
• Excellent written, verbal communication and interpersonal skills.
• Experience managing and anticipating change and challenges.
• Special projects and other duties as assigned.
• Flexible Work schedule to support business as needed

Paraco Gas proudly offers our colleagues exceptional benefits including but not limited to medical, Rx, Vision and Dental, a 401(k) plan with company match, paid time off, company holidays, tuition reimbursement, uniforms, propane discounts & more.

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Paraco Gas
Corporation is the largest privately held propane marketer in the Northeast. As a local, family-owned company with 50 years of experience in the propaneindustry, we are proud to be recognized as the 10th largest propane retailer and 2nd largest independent marketer of propane nationally (LP Gas MagazineSurvey 2018). By putting customers first in everything we do, our professional services team, our extensive fleet and our unparalleled supply availability enable Paraco Gas to be an energy services leader.