Desktop Support Technician

Description Our TEKsystems client in Monroe is looking for Tier I Desktop Support resources to join their team on a 6‑month contract (with possible extension up to 12 months). The role involves providing customer‑facing support for hardware and software issues, installing, upgrading and configuring laptops, desktops, thin clients, WOWs, mobile devices and printers. Responsibilities The Desktop Tech team handles TierI support tickets escalated from the Helpdesk. The primary duties include: Diagnosing and troubleshooting hardware and software issues Installing and upgrading operating systems, applications and drivers Configuring and deploying thin clients, WOW stations, mobile devices and iPhones Building laptops and desktops following centralized processes Performing new asset requests and upgrades Using ServiceNow for ticket management and Active Directory for device lookup and OU association Providing high‑quality customer service and documentation Qualifications Minimum 2years of IT experience (or 1year if holding an Associate’s or Bachelor’s degree). Must have familiarity with: Hardware troubleshooting and assembly Active Directory and ServiceNow ticketing system Windows10 and Windows11 environments Office365, Outlook and Microsoft Office suite Printer and mobile device support Strong communication, documentation skills and the ability to work in fast‑paced environments, including occasional patient or operating‑room visits, are required. Experience Level Entry Level Job Type & Location Contract; Monroe, Louisiana Pay $15.00–$24.00 per hour Benefits Medical, dental & vision Critical Illness, Accident, and Hospital coverage 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions Life Insurance (voluntary life & AD&D for employee and dependents) Short‑ and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Paid time off (PTO, vacation or sick leave) Workplace Type Fully onsite in Monroe, LA Application Deadline Anticipated to close on June28,2026 Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr