Customer Care Representative 1

Job Opportunity at Burlington TelecomBurlington Telecom is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. If you are looking for a place to grow and a friendly working environment, then Burlington Telecom is the place for you!Job Type: Full-timeRate: $21.00-23.00/hr. plus commissions and overtime pay if applicableLocation: Onsite in our Burlington or Essex OfficeResponsibilities Include:Ability to prioritize and organize effectively in a fast-paced sales environmentAbility to troubleshoot basic broadband, video, and phone service issues over the phoneAbility to use personal computer and software applications (word processing, spreadsheets, billing systems, CRM/POS platforms)Knowledge of basic mathematics for billing and rate plansKnowledge of video, broadband, phone, and mobile/MVNO wireless products and servicesKnowledge of common phone etiquette and de-escalation techniquesAble to communicate clearly, educate customers, and promote/sell company services, including wireless/MVNO plans, devices, and bundlesAble to work independently and plan accordingly to complete daily assignmentsMust be flexible and able to handle multiple tasks concurrentlyAdapting, learning, and delivering the best customer service our industry can giveSell and promote company products and services, including MVNO mobile plans, devices, and accessoriesResearch customer complaints, process payments, and handle billing adjustmentsAchieve sales goals by soliciting new and/or upselling servicesFollow up on and close sales leads, including mobile line activations and porting requestsResolve customer account issues across wireline and wireless servicesPerform other duties as requested by supervisorPerform service order provisioning through multiple user interfaces, including MVNO/wireless activation systemsMaintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customersFollow all safety rules and comply with company policies and specificationsSpeak and understand English language proficientlyYou will need to have:3+ years of customer service, call center, or retail sales experience; telecommunications sales or MVNO/wireless experience strongly preferredHigh school diploma or GED equivalentBilingual preferredValid driver's licenseWilling to participate in NCTI certification/development courses and MVNO/carrier-specific product trainingPrior sales quota or wireless/MVNO product experience a plusBenefits:Family Medical (3 plans to choose from), Dental and VisionCompany funded HSACompany Paid Short Term DisabilityCompany Paid Long Term Disability with Voluntary optionCompany Paid Parental LeaveCompany Paid Life as well as Voluntary policies401(k) with generous company matchPaid Time OffVolunteer Paid Time OffPaid HolidaysWhen you join Burlington Telecom...You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential.Schurz Communications and its subsidiaries strategic objectives:We will attract, invest in, communicate with, and retain top talent.We will innovate, partner, experiment and create a better future together.We strive to continuously improve operating performance to ensure sustained growth.We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.Physical Demands/Working Conditions:Regularly required to talk and hearRequired to use hands to type, handle objects and paperworkRequired to use close vision and be able to focusAbility to lift to 25 lbs.Ability to work while seated for prolonged periods of timeAbility to wear telephone head set for prolonged periods of timeAbility to at times work remotely and independently from satellite officeThe employee generally works in an indoor office environment.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.