Customer Success Manager
$2,000 per monthWarmly,
Customer Success Manager (CSM), Full Cycle
Warmly is a fast-growing Series A company backed by Y-Combinator, Felicis, and Sequoia, with a high-velocity, transparent, and data-driven work culture. Our AI sales platform saves hundreds of hours/week for sales teams while helping our customers achieve their mission faster. We are scaling from $3M to $10M in ARR and 250 to 500 customers in advance of a Series B. We foster a work environment where ideas are encouraged, experiments thrive, and individuals take ownership to drive impact.
As Warmly's Customer Success Manager (CSM), Full Cycle, you'll own the customer journey from onboarding through renewal. You'll be the trusted advisor ensuring customers realize value quickly, adopt best practices, grow with Warmly, and renew year after year. This role combines onboarding, adoption, expansion, and renewal into one — giving you full ownership of the customer experience. Your ability to guide, problem-solve, and build scalable processes will directly impact customer satisfaction, retention, and expansion.
What You'll Do
- Onboard & Implement: Manage smooth handoffs from Sales, lead structured implementations, and deliver training that drives early adoption.
- Drive Adoption & Value: Monitor usage, remove friction, and guide customers toward achieving their success criteria.
- Expand & Advocate: Identify growth opportunities, partner with Sales on expansion, and foster customer champions.
- Own Renewals: Lead renewal conversations, mitigate churn risks, and consistently deliver high retention rates.
- Refine & Scale: Gather feedback, improve playbooks and processes, and partner cross-functionally to scale CS excellence.
Proven experience in Customer Success, Implementation, or Account Management (B2B SaaS preferred).
Strong project management and relationship-building skills.
Excellent communication and consultative abilities — simplifying complex ideas with ease.
Process-oriented with a track record of improving or building CS motions.
Customer-first mindset and thrive in a fast-paced, evolving startup environment.
Success in this role looks like faster time-to-value and strong adoption across accounts. High renewal and retention rates. Growth in expansion and advocacy opportunities. Seamless end-to-end journey from Sales → CS → Renewal. Scalable CS processes that enable Warmly's growth.
Compensation: $2000 per month base salary with $1000-$3000 commission per quarter (~$2500-$3000 per month OTE)
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in United States vacancy
- Your ImpactThe Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering...SuggestedH1bRemote workVisa sponsorship
$98.5k - $172.7k
LOCATION: Hybrid - 8 days a month in the office (Chicago, Indianapolis, Waltham, Dallas, Philadelphia, Kennesaw)OVERVIEWThe Customer Success Manager, User Engagement is a senior individual contributor position responsible for establishing and managing structured...SuggestedFull timeTraineeshipWork at office$125k - $250k
...When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through...SuggestedWork experience placementLocal areaFlexible hours$80k - $125k
Customer Success Manager - Drayage & Supply Chain | CargomaticEmployment Type: Full-Time | On-Site | ExperiencedThis is not a remote position. Relocation assistance is not offered.About CargomaticCargomatic connects shippers and carriers in real time through our digital...SuggestedFull timeRelocation package- DescriptionAbout the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You’ll serve as the primary point of contact for key public sector...SuggestedFull timeWork at officeLocal areaRemote work
- ...develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The ID Watchdog (IDW) Customer Success Manager will be responsible for handling key employer relationships within our Identity Theft Protection team and overall...Full timeContract workWork at officeImmediate startRemote work
$105k - $115k
...by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Customer Success Manager - AI‑Powered Legal TechnologyWe’re looking for a Customer Success Manager to help customers successfully adopt and grow...Full timeLocal area- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will...
$110k - $168k
San FranciscoCustomer Success /Full-Time /On-siteAs a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of a book of business...Full time- DescriptionAbout the RoleThe Customer Success Manager, Channel is responsible for achieving sales, profitability and retention objectives as part of the NinjaOne reseller program. You’ll monitor and grow reseller-derived revenue through partner marketing and sales programs...Full timeContract workRemote work
$89k - $133k
...innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our... ...share the product roadmapQualificationsTo be successful in this role you have:You have 5+ years of account management, implementation, or sales experience in software...Work at officeRemote workFlexible hours$86.5k - $138.5k
...BOX) is the leader in Intelligent Content Management. Our platform enables organizations to... ...world of content management and empower our customers to completely transform workflows across... ...shift.WHY BOX NEEDS YOUOur Customer Success team powers long-term customer value and...Live inWork at officeShift work3 days per week- DescriptionThe Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service. The role partners with customers (management and Tufin champions and...Remote work
$120k - $150k
About AssembledGreat customer support requires human agents and AI in perfect balance, and... ...assistance, and AI-powered workforce management that optimizes both human and AI capacity... ...Brooks, Carta, and Notion.The Customer Success Manager is tasked with working with our...- Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni:Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni...For contractorsWork at officeRemote workFlexible hours3 days per week
- ...the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised... ...within your book.Design and execute scalable success motions — automated lifecycle campaigns, onboarding journeys...Work at officeImmediate start
- ...the leader in digital employee experience management software. The company provides IT... ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to... ...platform. The focus of the Customer Success Managers is to own and drive the...Work at officeImmediate startRemote workWorldwideFlexible hours
$132.89k - $166.11k
...cards and banking with intuitive spend management, bill pay, and travel software, Brex enables... ...manual expense and accounting tasks for customers so they can focus on what matters most.... ...What you’ll doAs an Enterprise Customer Success Manager, you will serve as a financial...Work at officeRemote workWork from home$89k - $118k
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive...Contract workWork at office- As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding...Work experience placement
$90k - $120k
New York, New YorkCustomer Success - Customer Success Managers /Full-Time /On-siteShape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business...Full time- ...solvingExceptional in execution and impactThe RoleProofpoint is seeking a highly motivated, strategic, and technically savvy OEM Customer Success Manager (CSM) to drive success across our OEM customer base.This is a post-sales, customer-centric role focused on ensuring...Full time
$100k
DescriptionThe Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data providers) under the guidance of the Director of Customer Success, working with solutions engineering, support and commercial...Work at officeFlexible hours$100.59k - $154k
...performance. Ensure that the assigned set of customers maximizes their ROI (Return on... ...Co-create and execute tailored Customer Success Plans with assigned customers, aligning... ...troubleshooting Revit issues, and educating management on new technology to ensure full adoption...Full timeFor contractorsRemote work$100k - $110k
...impacts every single one of us. Our path to success is paved with our proprietary technology... ..., and this role is a key member of the Customer Success team making that happen.Your... ...retention and growth. As a Customer Success Manager, you’ll lead a designated book of...Temporary workWork at officeLocal areaRemote work$86.25k
...seeking out diverse perspectives from our customers, communities and each other.Life at Axon... ...satisfaction. You'll act as an account manager with several responsibilities, including... ...and functionality.Advocate for customer success and adoption. Partner with Carbyne's...Work experience placementRemote work$155k - $175k
...want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high... ...Role:We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep...Full timeTemporary work- Customer Success Manager (West Coast)Hybrid Work Model (3 days onsite, 2 days remote)Location: Either Wilmington, DE or Logan, UTHours: Wilmington, DE- 11am-8am ET; Logan, UT- 9am-6pm MTWe are currently seeking a Customer Success Manager for our Digital Brand Services...Contract workLocal areaRemote workWorldwide
- ...enterprise solution for frontline workforce management. Fountain’s automated, customizable... ...Fountaineers as we empower our hundreds of customers and millions of frontline workers around... ....About the jobFountain’s Customer Success teamAs an Enterprise Customer Success Manager...Remote workHome officeFlexible hours
$100k - $150k
Manchester, NHEnterprise - Enterprise Sales & Customer Success /Full Time /HybridAbout FullscriptWe’re an industry-leading health technology... ...and shape the future of care.The Executive Customer Success Manager, Growth & Expansion (ECSM) owns the full lifecycle of Fullscript...Full timeContract workImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- partner success manager United States
- technical customer success manager United States
- entry level customer success manager United States
- sr. customer success manager United States
- senior customer success manager United States
- success manager United States
- client success manager United States
- student success manager United States
- lead customer success manager United States
- customer success executive United States