PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary

PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary We offer our associates an array of benefits, based on eligibility, including: Competitive wages based on experience Paid Vacation Holiday Pay 401k Job Duties This position will be responsible for supervising the Front Office operations as directed by Hotel management. You will be expected to work Front Desk shifts and assist, train, coach, and guide the front desk team ensuring all associates are following CMC and Marriott policy and guidelines while maintaining guest satisfaction standards. You will report directly to the Front Office Manager. Interfacing with the previous shift and managers to be updated on hotel activities. Provide expedient check-in/check-out service. Be knowledgeable of hotel property and in-house events. Provide guests with information concerning hotel policies and amenities/services. Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition. Schedule Front Desk associates keeping hours in budget and overtime under control via manpower reporting. Supervise daily shift process ensuring all team members adhere to our standard operating procedures. Verify all Front office associates are in uniform and name tag is present, ensuring your associates are following CMC dress code policy. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards. Supervise the efficient operations of the Front Desk including check in/out procedures as well as familiar with all three working shifts to include proficiency with the Night Audit shift. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. Ensure that all brand quality standards and requirements are completed daily. Ensure Security for the hotel’s customers, employees, and property assets. Execute any other tasks or duties deemed necessary by hotel management for the successful operation of the property. Job Requirements Minimal 1 year hotel experience is required. Be self‑motivated and able to work independently. Strong work ethic and a desire to succeed. Clean background check, and reliable transportation a must. Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills. Must be available to work any shift 7:00 am - 12:00 am and weekends. #J-18808-Ljbffr CMC Hotels