Front Desk Receptionist (Bilingual Mandarin/Cantonese)

Job Description

Job Description

Description

We’re looking for a friendly, detail-oriented, Chinese speaking professional to be the welcoming face of Astrana Health's Diagnostic Medical Group clinic in City of Industry, CA. As a Front Desk Receptionist, you’ll play a vital role in creating a smooth and positive experience for our patients - from the moment they walk in, to managing their appointments and supporting the care team. If you thrive in a fast-paced environment, love helping others, and are passionate about making a difference in a healthcare setting, we’d love to meet you!

 
Our Values:

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence 
• Be Innovative
• Work As One Team

What You'll Do

• Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process.
• Answer and manage a multi-line phone system, directing calls appropriately and taking accurate messages for providers and staff.
• Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
• Verify patient demographics, insurance information, and eligibility, ensuring accurate documentation in the electronic medical record (EMR).
• Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
• Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person.
• Submit treatment authorization and referral requests as needed.
• Prepare, organize, and maintain patient records and documentation for scheduled visits.
• Respond to patient and physician inquiries and ensure timely follow-up.
• Maintain a clean, organized, and professional reception area.
• Support office operations by performing clerical duties, including filing, scanning, photocopying, faxing, and document management.
• Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
• Collaborate with clinical and administrative teams to support efficient daily operations.
• Perform other duties and special projects as assigned.

Qualifications

• Must be fluent in Mandarin and/or Cantonese .
• At least 1 year of Front Desk experience at an outpatient primary care or specialty clinic.
• High school diploma or GED required.
• Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff.
• Experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
• Proficiency with electronic health record (EHR) systems and maintaining accurate patient information.
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
• Strong organizational skills with excellent attention to detail.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Customer service-oriented with a professional and compassionate demeanor.

Environmental Job Requirements and Working Conditions

• Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The clinic is located at 18575 E. Gale Ave., Ste 105, City of Industry, CA 91748. 
• Work schedule: Monday - Friday, 8:00am - 5:30pm.
• The total compensation target pay range for this role is: $20.00 - $24.00 per hour. The salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at View email address on ziprecruiter.com to request an accommodation.

 

Additional Information:     

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.