Accounts Receivable Supervisor

Location: Atlanta, GA, United States Job ID: 88993 Position Accounts Receivable Supervisor Overview Supervise the Daily and Accounts Services team (DAS), driving customer collections, dispute resolution, and the effective management of accounts receivable processes across multiple areas, while supporting cross‑functional collaboration and process improvement. Responsibilities Supervise DAS daily functions, including periodic formal performance reviews, metric measurements, and conference calls for monthly reviews in at least two collection and GAP areas. Develop DAS team members through training classes and direct supervision. Work closely with the Manager of Accounts Receivable and other Financial Support departments to ensure timely coverage of all processes and tasks. Communicate with customers via face‑to‑face meetings or phone to negotiate discrepancies, investigate complaints, verify charges, correct errors, and confirm payment dates and amounts on a minimum monthly basis. Resolve disputes in customer accounts and keep management updated. Visit key customers. Lead visits and/or conference calls with District offices for periodic account reviews. Attend periodic construction/service office meetings to understand job‑related issues that could affect collection efforts and convey collection issues to attendees. Document all customer discussions in SAP and prepare necessary documents to adjust accounts. Prepare account reviews and conduct periodic conference calls with District personnel to review collection issues relevant to their operations. Maintain strong working knowledge of lien waivers, cash applications, repair billing/credits, cancellations, GAP reporting, bad debt, and maintenance contract reviews. Travel as required and work additional hours to cover Pacific Time Zone. Qualifications Working knowledge of Microsoft Word, Excel, and SAP software. Previous project management skills. Analytical, effective time‑management, and organizational skills to efficiently perform daily functions. Self‑motivation, strong follow‑up, and closure skills to achieve timely results. Daily customer contact for collection issues and continuous contact with regional office staff and management for dispute resolution and updates. Bachelor’s degree with 2–4 years of experience, or an Associate degree preferred; alternatively 5–8 years of related work experience in Customer Service, Accounting, and/or Credit and Collections. Experience with construction‑related accounting and reporting is strongly preferred. Proven ability to conduct meetings with multiple participants. Experience working with programmers to enhance or change existing software applications. Familiarity with DSO, bad‑debt calculations, and other finance metrics. Ability to work well with others in a diverse environment. Experience as a supervisor or manager of a team preferred. Benefits Fully vested 401(k) match, up to 7% of total eligible compensation. Competitive Medical, Dental and Vision Plans effective from the first day of hire. 3 weeks’ vacation (increasing with tenure), 7 sick days, 3 floating holidays, and 8 company‑observed holidays. Tuition Reimbursement—eligible after 6 months of service. Parental Leave—100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption. A wide range of development opportunities to boost professional and leadership growth. Core Values Safety: Uphold the highest safety standards for all. Integrity and Trust: Foster honest, ethical relationships. Create Value for the Customer: Deliver innovative, reliable solutions. Quality: Ensure excellence in every product and service. Commitment to People Development: Nurture our people, the heart of our success. Equal Employment Opportunity At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency. #J-18808-Ljbffr Socket.dev