Senior Director, Product Management - Supply Chain Technology

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Senior Director, Product Management — Supply Chain Technology will play a critical role in transforming fulfillment, distribution, and global shipping infrastructure powering fan delivery worldwide.

ROLE OVERVIEW

This is a rare, high-impact leadership role in which the Senior Director, Product Management — Supply Chain Technology owns the product strategy and execution across Fanatics Commerce's fulfillment and distribution network, warehouse management systems, and global shipping platforms — the full physical flow of product from our facilities to customers and wholesale partners worldwide. Reporting to the VP of Product Management, this leader will guide a focused team of experienced Product Managers in close partnership with Supply Chain, Operations, Engineering, and executive leadership to translate a bold network transformation strategy into a sequenced, deliverable roadmap. The Senior Director, Product Management — Supply Chain Technology delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with Engineering and Architecture on platform scalability, reliability, and supply chain technology strategy, managing complex dependencies across multi-team, multi-vendor programs to drive alignment and unblock delivery.
• Work with Finance to model and track program ROI, total cost of ownership, and business impact across the network transformation portfolio, and actively participate in executive-level program reviews and strategic planning cycles.
• Lead build vs. buy evaluations and vendor selection decisions in partnership with Operations, Supply Chain, and Logistics — ensuring technology choices are grounded in operational reality across parcel, freight, last-mile, and regional carriers globally.

People Leadership:

• Build and develop a small, mighty team of Product Managers across fulfillment, distribution, WMS, and shipping domains — setting clear direction, managing prioritization across competing demands, and growing talent.
• Create an environment where product managers are close to the business, empowered to make decisions, and accountable for outcomes.

Fan & Customer Impact (Obsessed with Fans)

• Drive shipping capabilities across B2C, B2B, and enterprise fulfillment models — including cross-border and customs compliance — ensuring fans and wholesale partners receive their product on time, every time.
• Define and track shipping performance metrics across on-time delivery, cost, carrier performance, and customer experience, in partnership with Logistics and Operations.
• Drive our micro-fulfillment model — enabling on-demand capacity and pop-up sites that power Fanatics Commerce's ability to respond to peak events and hot market moments, ensuring fan demand is met at every surge.
• Ensure platform decisions balance customer experience, operational scalability, cost efficiency, and compliance across both B2C and B2B models.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Define and evolve the product vision for Fanatics Commerce's Global Shipping platform — spanning carrier integrations, TMS strategy, rate shopping, label generation, package lifecycle management, and delivery tracking.
• Own automation integration strategy across warehouse execution, controls, and robotics systems — translating operational automation investments into coherent product architecture.
• Champion low-touch logistics execution — driving automation, intelligent carrier selection, and streamlined fulfillment routing to reduce freight costs, minimize manual intervention, and improve throughput across the shipping lifecycle.
• Enable greenfield deployments and complex retrofit programs across a growing global network spanning North America, Europe, and beyond — building toward a uniform, modern technology platform for omnichannel operations.

Ownership & Execution (Determined & Relentless Mindset)

• Lead and co-develop the product strategy and multi-year roadmap for Fanatics Commerce's Warehouse Management System platform, driving a large-scale, multi-site network transformation program across the global network in close partnership with Supply Chain and Operations.
• Translate strategy into clear product requirements, epics, and measurable success criteria — leading backlog prioritization and sprint planning in close partnership with engineering teams.
• Define and track network performance metrics across fulfillment efficiency, distribution accuracy, system reliability, and cost, in alignment with Operations and business stakeholders.
• Navigate peak event planning and operational resilience requirements — including holiday, promotional surges, and hot market events — with rigor and a relentless delivery mindset.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

• 12+ years of Product Management experience with significant ownership of WMS, fulfillment, distribution, or supply chain platforms, including a proven track record leading complex, multi-site technology transformation programs from strategy through delivery.
• Deep expertise in warehouse management systems at enterprise scale — Manhattan Active WMS or equivalent strongly preferred — with demonstrated experience driving both eCommerce and wholesale distribution operations.
• Strong understanding of global shipping, carrier integrations, TMS strategy, and last-mile logistics, including demonstrated experience designing or scaling low-touch logistics models such as automated carrier selection, rate shopping optimization, and reduction of manual touchpoints across the shipping and fulfillment lifecycle.
• Experience operating across B2C and B2B fulfillment and distribution models, with the ability to ensure platform decisions balance customer experience, operational scalability, cost efficiency, and compliance.
• Experience leading and developing teams of Product Managers — setting direction, managing performance, and growing talent in a fast-paced, high-complexity environment.
• Excellent stakeholder management and executive communication skills, with demonstrated comfort operating at the VP and C-suite level across Supply Chain, Operations, Logistics, Finance, and Engineering.
• Strong analytical capabilities — able to build business cases, model total cost of ownership, and track program-level impact across a multi-year network transformation portfolio.

WORK LOCATION

Hybrid: The primary place of performance of this role is the Company's office located in Atlanta, GA OR San Mateo, subject to the Company's current hybrid work policy. This role currently requires in-office presence Tuesday, Wednesday, Thursday. 

The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit 

Salary Range

$204,000—$255,000 USD

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, .

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