Branch Manager

Location 25 Market Street – South Portland, Maine 04106 Job Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and meet their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to the branch team on operational/regulatory procedures, ensuring compliance with security, audit procedures, and timely completion of branch operational tasks. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on acquiring and growing small business relationships and will serve as a market leader in the local community and/or designated business area. Essential Functions Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Engages in outside calling to small business clients in and around the community, delivering the full depth and breadth of products and services Key offers; develops centers of influence and networks in the community to identify prospective client referrals with a strong focus on small business. Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading the Branch team to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations. Leads and develops the branch team, ensuring understanding of Key’s products and services, Key’s sales and service process, and the competitive landscape, while instilling Key’s vision and values within the team. Facilitates strong partnerships within the branch and with line‑of‑business partners, focusing on client acquisition and deepening the relationship of current clients; effectively manages internal and external COIs. Is responsible for managing, staffing, and scheduling all direct‑report work schedules within the branch, including recruiting, interviewing, selecting the branch team, and successfully onboarding and training new teammates while ensuring appropriate area staffing coverage by deploying teammates to other branches as needed. Delivers a consistent, disciplined coaching and performance‑management process through observational coaching, joint sales calls, growth and development, and utilization of training tools, all leveraging our culture of reward and recognition. Provides guidance and direction to the branch team to ensure compliance with regulatory, security, and internal controls, which includes timely completion of all branch operations tasks. Works on Saturdays as directed by management. Performs other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice. Complies with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key. Education High School Diploma, GED, or equivalent experience (required) Bachelor’s Degree (preferred) Work Experience 3+ years experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team (required). 3+ years demonstrated small‑business deposit/credit experience and familiarity with small business operations (required). General understanding of financial statements and concepts (required). Demonstrated understanding of consumer credit including loan‑to‑value, debt‑to‑income, and credit reports (required). Demonstrated ability to leverage Centers of Influence (COIs) to further promote business (required). Demonstrated experience influencing business partners, as this role requires significant influence of partners such as Key Investment Services, Mortgage, and Business Banking sales professionals (required). Demonstrated ability to effectively communicate and possess strong public‑speaking skills (required). Licenses and Certifications Notary License (preferred) Key Skills Leadership: leading by example and ensuring consistent delivery of distinctive service. Team development: developing skills and confidence required of a high‑performing team. Client focus: possessing knowledge about client accounts and business with the bank and using sound judgment. Business growth: researching market trends, developing sales strategies, and implementing initiatives to attract new clients and expand existing relationships. Relationship management: building and maintaining connections with clients, partners, and stakeholders to acquire new clients, retain existing ones, and foster trust and loyalty. Compliance: overseeing daily branch activities including transactional oversight, security, and maintaining accurate records. Decision making: managing budgets, analyzing performance, and making informed decisions based on financial data. Core Competencies All KeyBank employees are expected to demonstrate Key’s values and abide by Key’s Code of Conduct. Physical Demands • Consumer Retail Management – Ability to communicate face‑to‑face and on the phone with clients; frequent use of hands to manipulate/grasp objects; occasional bending and lifting from floor height; frequent lifting of 1–10 lbs.; occasional lifting of up to 30 lbs. • Travel – Occasional travel including overnight stay. • Driving Requirements – Ability to routinely and frequently operate a motor vehicle with a valid driver's license. Compensation and Benefits This position is eligible to earn a base salary in the range of $69,000.00–$105,000.00 annually. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Comprehensive benefits are offered (specific details available on request). Equal Opportunity Employer KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing View email address on click.appcast.io. Job Posting Expiration Date 09/05/2026 #J-18808-Ljbffr