Sportsbook Customer Service - Greensburg

Sports Book Cashier

Responsible for accurate cash transactions and processing of sportsbook wagers and payments.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

• Accepts bets and parlay cards and writes tickets on all sporting events from customers in a professional and courteous manner.
• Receives sport or parlay tickets from customers and pays customers who present winning tickets and vouchers.
• Maintains and balances a till for use in issuing and redeeming tickets and vouchers.
• Maintain a neat and well-stocked window for the next shift.
• Responsible for processing transactions accurately and maintaining accurate reconciliations.
• Adhere to all Title 31 compliance procedures, including proper documentation and logging.
• Possess thorough knowledge of all terms and conditions pertaining to sports wagering.
• Stay vigilant about unusual lines and odds in the Sports Book.
• Remain alert to any peculiar betting patterns and report such events to the Sports Book Supervisor.
• Ensures compliance with all regulatory controls of the state gaming agency.
• Provides exceptional guest service to enhance customer experience.

Qualifications

Job Requirements (skills, knowledge, and abilities)

• Prior sports and sports betting knowledge is preferred.
• Demonstrate strong communication skills and the ability to interact effectively with the public.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
• Must have a thorough knowledge of approved Responsible Gaming Program.
• Must be able to work flexible shifts including nights, weekends, and holidays.

Educational Requirements

• High School Diploma, GED or equivalent combination of education and experience in high volume cash operations.

Physical Requirements

• 24/7 operation requiring extended hours and the ability and willingness meet the applicant's schedules when needed.
• Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
• Ability to stand for long periods of times without sitting or leaning.

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Ability to stand and walk for long periods of time without sitting or leaning.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.