Destinations Services Supervisor

Job Description

Job Description

Position Summary

The Destination Services Supervisor is responsible for overseeing the daily operations and visitor engagement
functions of the Discover Denton Visitor Center. This position ensures the Visitor Center operates as a welcoming,
organized, and visitor-focused resource that supports Discover Denton’s mission and enhances the overall visitor
experience.
As part of a Destination Management & Marketing Organization (DMMO), the Destination Services Supervisor
oversees front-line visitor services, supervises Visitor Center staff and volunteers, coordinates operational logistics,
and supports community engagement initiatives that promote Denton as a vibrant and welcoming destination.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

Duties & Responsibilities

Visitors Center Operations

• Oversee the daily operations and functionality of the Discover Denton Visitor Center.
• Supervise Visitor Center staff, volunteers, interns, and scheduling activities.
• Ensure high-quality customer service through in-person, phone, email, and digital visitor 
  interactions.
  
• Maintain Visitor Center appearance, organization, displays, informational materials, and public-f
  acing spaces.
• Coordinate distribution and inventory of visitor guides, maps, brochures, and tourism information
  materials.
• Coordinate facility-related needs, office supplies, operational equipment, and Visitor Center maintenance
  requests.
• Assist with opening, closing, operational procedures, and facility readiness.

Visitor Engagement & Community Outreach

• Coordinate Visitor Center activations, community outreach efforts, and public engagement 
  opportunities. Support visitor inquiries by providing recommendations regarding attractions, 
  restaurants, events, entertainment, and local experiences.
• Assist with welcome initiatives and visitor hospitality efforts for community events, conferences, 
  tournaments, and group activities.
• Support organizational event logistics and Visitor Center participation at community functions and 
  tourism-related activities.
  

Administration & Reporting

• Prepare visitor statistics, operational summaries, reports, and supporting documentation as needed.
• Monitor visitor traffic trends and customer feedback to identify operational improvement opportunities.
• Respond to visitor questions, concerns, and service-related issues in a professional and timely manner.
• Assist with departmental operational planning and budget tracking.

Leadership & Staff Support

• Train, mentor, and support Visitor Center staff, volunteers, and interns.
• Foster a professional, welcoming, and service-oriented environment within the Visitor Center.
• Support implementation of organizational standards, procedures, and customer service expectations.

Education & Experience

• Bachelor’s degree in Hospitality, Tourism, Communications, Business Administration, Event Management,
  or a related field preferred.
• Minimum of three (3) years of experience in hospitality, visitor services, tourism, customer experience,
  event operations, or a related field.
• Supervisory or leadership experience preferred.
• Equivalent combinations of education and relevant experience may be considered.

Required Knowledge, Skills & Abilities

• Knowledge of visitor services, hospitality operations, and customer experience principles.
• Strong customer service and interpersonal communication skills.
• Strong organizational and multitasking skills with attention to detail.
• Ability to supervise and coordinate staff, volunteers, and daily operations.
• Ability to problem-solve and respond professionally in fast-paced environments.
• Proficiency with Microsoft Office applications and general office technology systems.
• Ability to communicate effectively through verbal communication, written correspondence, and public
  interaction.
• Ability to exercise professionalism, discretion, and sound judgment.
• Ability to work independently and collaboratively within a team-oriented environment.

Working Conditions & Physical Requirements

• Work is performed in office, Visitor Center, community, and event environments.
• Frequent standing, walking, lifting, and visitor interaction may be required.
• Evening, holiday, and weekend work may be required based on Visitor Services operations and
  organizational activities.
• Frequent local travel may be required for meetings, events, and outreach activities.
• Must possess and maintain a valid driver’s license, reliable transportation and ability to travel as required.

Disclaimer

This job description is intended to describe the general nature and level of work performed by the employee
assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or skills
required. Duties and responsibilities may be modified at any time based on organizational needs