Manager Software Engineering

Manager Software Engineering

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

Mastercard is seeking a Manager, Software Engineering to lead a high-performing team responsible for building, enhancing, and supporting enterprise software solutions, internal engineering platforms, and workflow automation capabilities. This role combines strong people leadership with technical expertise to deliver scalable, secure, resilient, and operationally excellent software products.

The successful candidate will drive engineering excellence across the software development lifecycle while coaching and developing engineers, influencing technical direction, and partnering with stakeholders to deliver business outcomes. This leader will foster a culture of accountability, innovation, continuous improvement, and customer focus while supporting modernization initiatives and enterprise engineering standards.

Role & Responsibilities

Engineering & Technical Leadership

• Lead the design, development, testing, deployment, and support of enterprise software solutions, internal platforms, and automation capabilities.
• Translate business and functional requirements into scalable, maintainable, secure, and high-quality technical solutions.
• Drive engineering excellence across the software development lifecycle (SDLC), including software design, architecture, coding standards, testing strategies, release management, and operational readiness.
• Partner with architects and senior engineering leaders to establish solution patterns, technology standards, and long-term platform direction.
• Ensure solutions are secure, resilient, scalable, and aligned with enterprise architecture and engineering standards.
• Promote strong software engineering fundamentals including object-oriented design principles, algorithms, data structures, and system design.
• Lead architecture and design discussions while balancing technical trade-offs, operational requirements, and business priorities.

Software Quality & Engineering Excellence

• Establish and champion best practices for software development, code quality, testing, performance, and maintainability.
• Ensure robust unit, functional, integration, and automated testing practices are incorporated throughout the development lifecycle.
• Oversee code review processes, ensuring high-quality, secure, and supportable software solutions.
• Promote secure coding practices, DevSecOps principles, vulnerability remediation, and compliance with enterprise security standards.
• Drive performance engineering initiatives, including performance testing, scalability assessments, capacity planning, and optimization efforts.
• Continuously improve engineering processes, delivery practices, and team effectiveness.

Operability & Production Excellence

• Ensure applications and services are designed with reliability, observability, maintainability, and supportability as core requirements.
• Champion operational excellence through monitoring, alerting, incident management, root-cause analysis, and post-incident reviews.
• Lead troubleshooting activities for complex production incidents and provide guidance during high-severity operational events.
• Drive improvements in system resiliency, availability, disaster recovery readiness, and operational automation.
• Establish metrics and monitoring strategies to proactively identify risks and improve service health.

People Leadership & Talent Development

• Lead, coach, mentor, and develop a team of software engineers, fostering a culture of accountability, trust, collaboration, and continuous learning.
• Establish clear goals and performance expectations while providing regular coaching, feedback, and career development support.
• Drive hiring, onboarding, workforce planning, and succession planning activities.
• Build diverse, high-performing teams and encourage innovation, experimentation, and professional growth.
• Create an inclusive team environment where individuals are empowered to contribute, learn, and succeed.

Program & Execution Leadership

• Manage multiple initiatives simultaneously, ensuring priorities align with business objectives and strategic outcomes.
• Partner with product, program, and business teams to define scope, priorities, timelines, and success measures.
• Identify and proactively manage risks, dependencies, and technical trade-offs.
• Ensure transparency through effective communication, reporting, and stakeholder engagement.
• Deliver high-quality solutions with speed, agility, and accountability while maintaining focus on customer and business value.

Enterprise Leadership & Change Management

• Foster an enterprise mindset by connecting team objectives to broader Mastercard goals and encouraging cross-functional collaboration.
• Contribute to technical roadmaps, modernization strategies, and long-term engineering vision.
• Lead organizational and technical change initiatives, supporting adoption of new technologies, engineering practices, and delivery models.
• Promote continuous improvement through innovation, automation, simplification, and operational efficiency.
• Navigate ambiguity, competing priorities, and organizational complexity while maintaining delivery focus and team engagement.

All About You

• Strong hands-on experience designing, developing, testing, deploying, and supporting enterprise software solutions.
• Proven success leading software engineering teams and driving technical delivery in complex environments.
• Strong understanding of software architecture, design patterns, scalable systems, and cloud-native technologies.
• Experience leading teams responsible for enterprise platforms, APIs, integration solutions, or workflow automation capabilities.
• Demonstrated experience with code reviews, software quality practices, testing strategies, and engineering governance.
• Strong understanding of secure coding practices, application security, and regulatory considerations.
• Experience managing operational support, service reliability, and incident response processes.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to influence stakeholders across business and technology organizations.
• Strong communication, leadership, and organizational skills.

Basic Qualifications

• 5+ years of software engineering experience.
• 2+ years of people leadership, team management, or technical leadership experience.
• Experience working within Agile delivery frameworks.
• Experience delivering enterprise software solutions from concept through production support.
• Experience leading engineering teams through project execution, prioritization, and delivery management.

Preferred Qualifications

• Experience building or supporting developer platforms, internal engineering tools, workflow automation platforms, or productivity solutions.
• Experience with Microsoft Power Platform, Power Automate, workflow automation technologies, or low-code/no-code solutions.
• Experience with Java, React, API-based architectures, and cloud-native platforms.
• Experience with distributed systems, high-availability architectures, and scalable enterprise applications.
• Knowledge of observability, monitoring, site reliability engineering (SRE), and operational excellence practices.
• Demonstrated success driving modernization, engineering transformation, and continuous improvement initiatives.
• Experience developing and mentoring engineers across multiple experience levels.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual