Supervisor, Employee Services Center

Employee Services Center Supervisor Of Processing Legal Requests

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking an opportunity to guide a dedicated team and drive efficient HR operations? As the Employee Services Center Supervisor of Processing Legal Requests you will oversee the daily execution of Spectrum's Employee Services Center's legal request processing programs, ensuring service quality of records requested across all functional areas including Payroll, Benefits, Compensation, HR Technology, Learning Solutions, and Onboarding. By leveraging your team management skills, you will maintain high standards for client responsiveness and help achieve departmental goals that shape the Charter client experience.

How You'll Make an Impact

• Hire, supervise and support Employee Services Center representatives responsible for the processing of HR Records requested by Charter Legal Department, providing Tier 2 escalation assistance to resolve complex issues efficiently.
• Lead team meetings, train and provide performance feedback and support to Employee Services Center direct reports
• Oversee the research, collection, validation and production of records from multiple HR systems, including vendor tools and data warehouse services; ensuring sensitive employee information is handled in accordance with privacy, confidentiality, and within information security requirements.
• Perform quality assurance and establish standards as needed to ensure the integrity of timely legal requests are completed accurately, confidentially and within established service level agreements.
• Govern compliance performance using metrics, analyze reports to identify issues and recommend actionable changes.
• Foster strong relationships with HR clients and vendors to ensure client responsiveness and service quality consistently meet department goals and Service Level Agreements.
• Manage and navigate multiple business systems to ensure data integrity and confidentiality.
• Ensure documentation is updated and maintained for all processes. Lead continuous improvement initiatives related to process redesign and system/tool enhancements.
• Partner with Corporate Legal to interpret request requirements to ensure understanding, establish priorities, and ensure alignment on expectations, including compliance with legal hold tasks.
• Create and deliver reports that demonstrate workload, turnaround times, quality metrics, and compliance results to management, including root cause analysis and recommendations for process improvements.
• Support internal and external audits related to employee records management and legal compliance.

Working Conditions

• Office environment with minimal travel up to 15%

What You'll Bring To Spectrum

Required Qualifications

Experience

• 5+ years of experience in HR operations, records management, legal support, compliance, or related field.

Skills

• Ability to read, write, speak, and understand English.
• Excellent written and verbal communication skills.
• Ability to work a flexible schedule.
• Exceptional analytical, organizational, and problem-solving skills in a high-volume, production-oriented environment
• Ability to manage multiple high-priority requests while maintaining confidentiality and data integrity.
• Functional knowledge
• Proficiency in Microsoft Office including Outlook, Excel, and Word

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience
• 25 years of supervisory or leadership experience preferred.
• Experience with process improvement methodologies and change management.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.