TRAINING INSTRUCTOR

RATP Dev USA - Your future. Our destination. Mission Our mission is to provide safe, reliable, and customer-focused public transportation that connects the Forestville and greater Prince George's County communities to opportunity. We are committed to operating with excellence,integrity, and accountability , while promoting sustainability, inclusivity, and continuous improvement . Through welltrained employees, strong community partnerships, and innovative mobility solutions, we strive to enhance quality of life and ensure every passenger experience dignity, safety, and dependable service-every ride, every day. Profile Job Summary: Provides classroom training for new operators and trainees Leads group discussions based on learning points Completes documentation forms in accordance with State, Federal and local requirements Provides appropriate feedback to new operators Serves as role model and mentor to new operators Identifies retraining needs Recognizes and reports safe and unsafe acts / conditions to Management Provides feedback to AGM of Safety, GM, OGM of Operations, and other appropriate staff regarding training needs • Assists training department in identifying additional or refresher training needs based on current trends Train, evaluate and monitor trainee and probationary bus operators: Conduct classroom training, give performance feedback, and conduct on-board observations when required to ensure compliance. Assist in the development of customer service training and refresher training programs, writing training materials, monitoring operator performances, and making recommendations regarding employee training in regard to improving customer service. Assess effectiveness of training program and processes. Monitor and report program results. Advocate changes and recommend direction of program to improve performance. Perform support functions in the Training Department, maintain class and performance records. Conduct training at monthly new driver orientation Design and implement driver refresher training (annual) Assist in the interviewing process for new bus operators applying for employment. • Other duties as assigned OTHER RESPONSIBILITIES: This description does not state or imply that the afore mentioned essential functions and responsibilities are the only duties assigned to this position. Employee holding this position may be required to perform "other related duties" as assigned by the Safety Supervisor. MINIMUM REQUIREMENTS: High school diploma or equivalent with three - five years' experience in transportation or transit operations, or bus operator background preferred. Able to possess and maintain a valid Class "B" Commercial Driver's License (CDL) with Passenger Endorsement. Safety Training Certifications preferred. Knowledge of adult education principles a plus. PHYSICAL REQUIREMENTS: Those essential job functions of this position that require accommodations for individuals applying under ADA will be assessed and determined by HR. Key Leadership Competencies: Accountability Decision Making Trust & Credibility Communications Customer & Community Service Expertise & Technical Knowledge Safety Approachability MINIMUM PHYSICAL AND MENTAL ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS Physical Requirements Recurring use of hands, fingers, and arms in selecting/grasping paper, telephone, computer, and related items necessary in carrying out "desk" related duties. In terms of physical activity, the position involves sitting at a desk, walking and standing demands. Lifting, carrying, pushing, pulling and related weight/force requirements are basically limited in terms of both intensity and duration and when required are characteristically associated with occupations designated as Sedentary in nature. Requires the capacity to express or exchange ideas by means of the spoken word to impart oral information (talking) and to perceive the nature of oral sounds by ear (hearing). Cognitive Demands The ability to identify and effectively use information, knowledge and conceptions related to data, people and things obtained by observation, investigation, visualization and mental creation is critical. Guidelines are broadly stated and have administrative responsibility for final results. Work consists generally of monitoring internal and external events and developments which have a direct correlation on the achievement of major objectives. Accountable for planning, designing and carrying out transit service programs which directly impact on overall operations. Work is reviewed through conferences, discussions, and periodic review of reports. Directs the ongoing financial, human resource and related program service activities of the organization. Accountable for final departmental recommendations and approvals, planning and enforcement of policies and practices in the areas of budget and cost control, personnel, staffing and related areas. Plans and/or performs work which requires demonstrated analytical ability, ingenuity and seasoned professional judgment. Language Ability and Interpersonal Communication Has ongoing direct contact with key departmental staff, the public, City officials, advisory boards, community organizations and agencies, labor representatives and private sector employers. People skills involve building strong collaborative relationships; identifying and cultivating talent, exchanging ideas, information and opinions with clients to arrive jointly at decisions, conclusions or solutions; influencing clients in favor of a product, service or point of view; and, attending to the needs of clients where a specific end product is desired. Leads an environment of teamwork through open communication and daily coaching, performance feedback and motivation. Data skills involve determining time, place and/or sequence of operations, making decisions on the basis of data and implementing decisions in conjunction with input and assistance primarily from others outside the immediate organization. We are an Equal Opportunity Employer