Central Director of Revenue Management

Omni Corporate Offices

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Overview:

With Omni's expanding portfolio of hotels and resorts, our centralized revenue department is growing! The role of the Central Director, Revenue Management will strategically coordinate the revenue management processes and procedures for a collection of hotels to maximize each hotel's guest room, F&B, meeting space and ancillary departments' revenues (Total Hotel Revenue Management).


Responsibilities:

• Lead a consistent and robust revenue management program consistent with upscale, full-service hotels and resorts. Provide strategic leadership to the Rooms, Hotel Sales & Marketing, Food & Beverage, and Other Departments, contributing to superior revenue growth and overall profitability of the hotel.
• Support the General Manager, Rooms, Hotel Sales & Marketing, Food & Beverage, and Other Departments by providing pertinent information and tools to enhance the property's sales and marketing efforts and decision-making processes.
• Effectively incorporate Omni Hotels & Resorts revenue management philosophy in all aspects of sales, marketing, and operations, including training and information sessions on behalf of all revenue generating positions
• Conduct weekly revenue management meetings and as chair give synopsis of past strategies versus results. Lead the discussion on current/future issues. Stimulate discussions and analysis to determine effectiveness of selling, pricing and distribution strategies and determine the appropriate mix of business that will allow hotel to maximize both RevPAR and Market Share through appropriate mix management.

Systems and Applications:

• Superior knowledge of CRS, RMS and PMS systems to manage and maintain group and transient inventory and pricing controls for designated hotels (including as needed on weekends)
• Support the company in technical transitions aimed at supporting the management of room revenue as they occur.
• Utilize system tools to analyze trends and provide insight for meeting space pricing and revenue optimization.

Budget and Forecast:

• Lead development of key budgetary and forecast goals and objectives for Transient market segments with input on Group market segments. Develop strategies to achieve financial goals.

• Prepare 30-60-90 Day Transient Revenue Forecast monthly for presentation. Develop, monitor and maintain all short-term and long-term forecasts as outlined by company standards with forecasting to be demand-based to coincide with pricing strategy.

Strategy and Analysis

• Research, identify and develop revenue management opportunities, techniques and practices that contribute to superior RevPAR growth and market share increase. Analyze trends by market segment based on day of week, booking window and season to better develop pricing strategies.
• Work with peers in other revenue departments to provide recommendations on dynamic pricing for Meeting Space, F&B menus, Golf, Spa, Recreation, etc.
• Develop a working knowledge of Digital strategies, including paid search, metasearch, e-mail marketing, and social to assist with the holistic demand generation activities for the property. Meet regularly with the field marketing team, or marketing manager, to develop new strategies.

Channel Management

• Research and evaluation of secondary Distribution channels to identify strategic partnerships and affiliations to maximize distribution for the hotels or organizations.
• Work with the field marketing and digital teams to optimize all channels and social networks with relevant and timely offers.

Supportive Functions

• Ensure that all revenue management related systems are maintained: CRS/PMS, RMS, Sales Systems, and Ancillary Revenue Systems. Employ the assistance of the Director of Sales, Director of Front Office, Golf/Spa/Recreation Directors, and Digital Marketing Manager, as needed.

Specific Job Knowledge, Skill and Ability:

• Excellent oral and written communication skills.
• Excellent organization skills, manages time well, prioritizes correctly and is flexible.
• Ability to work well under pressure and meet deadlines.
• Ability to manage and collaborate with outside departments and agencies.
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills
• Proficient in Microsoft applications and tools
• Understands Revenue Management theory and practice for rooms, F&B and other revenue streams.
• Detail-oriented
• Ability to perform critical analysis.
• Appropriate professional appearance and demeanor
• Demonstrates self-confidence, energy, and enthusiasm.
• Ability to deliver presentations in a concise, well-organized manner.

Qualifications:

• Bachelor's degree is preferred or equivalent combination of education and experience.
• Minimum 3-5 years of experience as a Director of Revenue Management in full-service/upscale hotels. Multi-property revenue management experience is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.


Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.