Restaurant General Manager @ DraftKings Sportsbook

Home of the largest-attended tournament in the world, the fan-favorite WM Phoenix Open, TPC Scottsdale is a masterful blend of challenge and playability - compelling the sport's top players and recreational golfers alike. Set in the rugged Sonoran Desert and surrounded by the stunning McDowell Mountains, TPC Scottsdale boasts two championship courses for players to enjoy - the world famous Stadium Course and the stunning Champions Course. As Arizona's only PGA TOUR property, you'll experience the standards of quality and service normally reserved for the TOUR professionals.

Tee up your career as a part of our team with the TPC Network!

Ensure that the daily operation of the food and beverage department achieves established goals and objectives in sales, profitability and member/guest and employee satisfaction levels.

The DraftKings Sportsbook at TPC Scottsdale, which opened in Fall 2023, is a unique entertainment venue that features premier food and beverage experiences and sports betting all under one roof. The Sportsbook includes 12,000 square feet of interior space, 6,000 square feet of patio space, over 3,600 square feet of video walls and screens, 400 seats (combined interior and exterior), private cabanas and VIP spaces, and the ability to host special events and private functions.

The DraftKings Sportsbook at TPC Scottsdale is currently seeking a Restaurant General Manager to provide the vision, leadership and strategy to inspire our food and beverage team to deliver creative food and beverage experiences, exceptional service and to drive financial success. The Restaurant General Manager will lead direct all restaurant functions including hiring and training all food and beverage positions (100+), food and beverage programming, and all restaurant/operational systems. The General Manager will oversee the day-to-day restaurant and bar operations, have P&L ownership, analyze and report on financial data, establish goals and initiatives, and conduct on-site staff training. This leader will be responsible for driving customer service, team member engagement, and revenue.

QUALIFICATIONS

• At least 10 years in a managerial role or higher
• Previous experience managing at least 40 direct/indirect reports
• Bachelor's degree in a related field or equivalent education/experience
• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Excel, Publisher, PowerPoint)
• Experience in performance risk analysis, issue management, and change management
• Passion for creating an exceptional customer experience
• Ability to excel in a fast-paced work environment with limited supervision
• Proven ability to successfully manage third-party and customer relationships
• Thorough knowledge of general business administration practices, safe food handling, and state liquor laws

RESPONSIBILITIES/DUTIES

• Responsible for the hiring, training, and proficiency of employees in the Food & Beverage Department
• Plan for and schedule manpower, equipment, and supply requirements for the Food and Beverage Department and maintain accountability for the cost, utilization, and performance of employees and equipment
• Verify the accuracy of all guest charges to ensure proper accounting This may include verifying names and/or signatures as well as include obtaining authorization codes on any credit card charges
• Maintain control of employee uniforms, ensuring that employee wear uniforms and name tags, and that uniforms are kept in proper condition, clean and are readily available at all times to employees
• Implement and operate within all guidelines, policies, procedures, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc., and implement the PGA TOUR Golf Course Properties mandatory standards of operations as they relate to Food & Beverage Operations
• Maintain responsibility for kitchen and loading dock cleanliness, organization, sanitation and preventative equipment maintenance procedures and standards.
• Assume responsibility for and assist in the cleanliness and proper set-up of dining areas, meeting and banquet rooms, and bar/cocktail lounges, and check maintenance of all equipment in these areas
• Sell special events, private functions, VIP spaces, meeting with potential clients, show facilities and assist in planning as needed, maintain current client files, banquet promotional materials, banquet event orders, deposits and billings
• Ensure quantity levels of food and beverage products and maintain quality standards in production
• Develop and maintain the marketing and promotional programs as they relate to the Food & Beverage Department
• Assume responsibility as the manager/supervisor on the floor (front-of-house) during all meal periods ensuring food and service standards are maintained
• Verify the accuracy of prices, State and Federal taxes, tips, and other charges on all guest checks and accurately operate the Point of Sale System as outlined in the Operating Procedures Manual
• Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs, as well as operating within all State and Federal laws, rules and regulations, relating to the Alcohol, Cigarette, and Tobacco Division
• Establish, implement and maintain internal controls for the department.
• Assist in the development of the Annual Food & Beverage Budget/Plan, and manage by that budget/plan
• Implement and monitor internal financial controls for the Food & Beverage Department including payroll policies, procedures, and controls, with an emphasis on utilizing the Kronos system to manage labor costs
• Maintain purchase order system, par-stock levels on food and beverage inventories and implement and monitor ordering and receiving program to ensure proper quantity and price on all purchases
• Responsible for sales, expenses, and profit goals as outlined in the Food & Beverage Operating Plan/Budget
• Special projects or other duties as assigned

Additional Job Description

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position
• Work Schedule Expectations
• This position requires shifts as necessary based on business levels

Supervisory Responsibility

• This position manages employees and is responsible for the performance management and hiring of the employees within the department