Customer Service Associate - Team Lead

Job Description

Job Description

Description:

Location: Spring Hill

Job Type: Full-Time

Pay: $15/hour starting + commission opportunities

Schedule: Must be available for weekends, holidays, and evenings

Customer Service Associate Team Lead

Bubble Down Car Wash is seeking energetic, outgoing team members who enjoy interacting with customers and contributing to a fast-paced, hands-on environment. This role combines customer engagement at the paystation with operational and maintenance tasks throughout the site. If you bring a positive attitude and are comfortable staying active and working outdoors, we’ll train you on the rest. We are a growing company that continues to add new locations, creating ongoing opportunities for team members who want to develop their skills and advance.

Why Work With Us?

• Competitive hourly pay plus commission opportunities
• High-performing team members who consistently engage customers and meet sales goals have the opportunity to significantly increase their overall pay through commission.
• Paid training, including customer engagement, product knowledge, and recommendation techniques
• Exposure to operational skills beyond customer service
• Clear opportunities for advancement as the company grows and expands into new locations
• 401(k) with company match (full-time)
• Medical, dental, and vision insurance (full-time)
• Paid time off (full-time)
• Employee discounts and additional perks

What You’ll Do

• Greet customers and provide a welcoming first impression
• Engage customers at the paystation and recommend wash packages or memberships based on their needs
• Contribute to individual and team performance goals tied to commission opportunities
• Stay informed on promotions, wash options, and membership benefits
• Maintain site cleanliness, organization, and appearance
• Perform routine site tasks such as pressure washing, cleaning equipment, folding towels, and general upkeep
• Assist with light maintenance and report equipment issues
• Work collaboratively with the team to keep operations running smoothly

Growth & Development

Bubble Down Car Wash promotes from within whenever possible. Team members who demonstrate reliability, strong performance, and leadership potential may be considered for advanced training opportunities, including leadership or management-in-training pathways as the company continues to grow.
Advancement is based on performance, business needs, and readiness, not tenure.

Additional Perks

• Flexible scheduling for part-time and full-time team members
• Overtime opportunities when business needs increase
• Employee referral program

What We're Looking For

• Must be at least 18 years old
• Energetic, outgoing personality with strong communication skills
• Comfort engaging customers and making recommendations (training provided)
• Willingness to work outdoors in heat, sun, rain, and changing weather conditions
• Ability to remain professional and positive in physically demanding environments
• Comfortable standing, walking, bending, and lifting up to 50lbs during a shift
• Ability to work in a fast-paced, team-oriented environment
• Basic comfort with technology such as POS systems and tablets

This is not a stationary or indoor role. Team members rotate between customer-facing and operational tasks throughout each shift.
Ready to Apply? Applications are accepted online only at bubbledown.com/careers.