Student Account Coordinator

Student Account Coordinator

This entry-level accounting position is responsible for handling all incoming accounting related questions and concerns for Shorter University students currently enrolled. Candidates should be available to work Monday through Friday from 8:30 a.m. 5:00 p.m., as well as occasional overtime when required.

Job Duties:

• Handles all incoming accounting-related inquiries from students/parents by telephone, email, or face to face.
• Monitors student account balances using AR aging report.
• Collects tuition and fee payments in a timely manner by sending monthly statements, emailing, and texting.
• Provides general information to all students regarding the transactions posted on their student accounts.
• Provides follow-up to student & parent inquiries within 24 hours.
• Work with other departments as needed to ensure all issues and inquiries are handled in a timely manner.
• Calculate credit balance refunds in compliance with all Federal, State, and University guidelines.
• Manages assigned accounts to ensure the financial readiness of students.
• Work as a team member to complete group reports and projects.
• Assists with special projects.
• Receipt payments through Cashnet.
• Set up student payment plans.
• Complete promissory notes for students as needed.
• Verify payments in CashNet agree with student statements.
• Follow-up phone calls for students who miss payments and/or are late.
• Report to the Manager of Student Accounts daily with any updates.
• Communicate with Financial Aid about students who have missing documents.
• Work weekly on the AR list provided by the Manager of Student Accounts.
• Follow up with all students previously contacted.
• Other duties as assigned.

Qualifications:

• Associate/Bachelor's degree preferred, but not required
• Excellent communication, organizational, and interpersonal skills
• Ability to professionally provide internal and external exemplary customer service.
• Ability to work independently and as part of a team.
• Knowledge of University academic policies and procedures
• Knowledge of Title IV and state regulations relating to student accounts
• Attention to detail and accuracy.
• Strong Analytical Skills
• Problem-Solving Ability
• Proficient in Excel and Word
• Knowledge of Jenzabar is preferable