Lead Medical Assistant

Job Title We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more in our careers and in our communities. Job Description Provides clinical support to health care professionals to ensure the delivery of quality health care services with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service, and satisfaction. Oversees and leads activities of clinical staff. Serves as a clinical subject matter expert in the practice. Trains new clinical staff. Leads and promotes clinical quality and safety standards. Responsibilities And Duties Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice. Successful completion of Care Connect EMR documentation skills. Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of EMR inbasket. Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate dept/unit personnel. Communicates with patients and customers in a respectful and caring manner. Communicates, collaborates, and anticipates the needs of the health care team in order to ensure continuity and quality of care and coordination of services. Collects, monitors, and reports patient data and needs as appropriate. Maintains documentation guidelines around patient chargeable items/services. Exhibits understanding and promotes the practice of safety, infection control and clinical standards to ensure optimal employee performance. Proficient in process improvement. Maintains employee performance to standard work and daily lead metrics. Facilitates efficient and effective patient flow including preparing the patient for the visit/admission and providing specific services and education as determined by the providers in accordance with provider licensure and policy. Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of EMR inbasket. Provides schedule management (provider care team lead) for ensuring patients see the right provider at the right time. Ensures patient flow is maintained. Responsible for daily improvement and care team tracking center, i.e., audits and collaborative review. Ensures EMR quality and billing accuracy. Determines work procedures, prepares work schedules, and expedites workflow. Work is exact, near, and conforms to OhioHealth policies and procedures. Supports business metrics for the practice. Assists Practice Manager (and/or Clinical Manager) with maintaining clinical competence of other medical assistants. Notifies Practice Manager of any staffing shortages and/or needs. Assists with coverage of those shortages. Assists Practice Manager with daily staffing of clinical positions. Arranges coverage for sick call-ins, vacations, leaves, and other time off. Partners with Practice Manager (and/or Clinical Manager) to resolve operational and staffing issues. Communicates with patients and customers in a respectful and caring manner. Is compliant with scope of practice. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time. Minimum Qualifications High School or GED (Required) BLS - Basic Life Support - American Heart Association, CCMA - Certified Clinical Medical Assistant - National Healthcareer Association Additional Job Description SPECIALIZED KNOWLEDGE Associate's Degree or higher Experience using EPIC Experience as Preceptor Committee involvement Five+ years of experience working in a physician practice or healthcare setting Experience as an EPIC SuperUser Experience in Process Improvement Experience as Committee lead or co-chair Experience in Project management Teaching experience Supervisory/ informal leadership experience