Income Maintenance Caseworker II - Family and Children Medicaid

Salary: $41,435.19 - $45,242.00 Annually
Location : Asheboro, NC
Job Type: Full Time
Job Number: 202300904
Department: Social Services
Opening Date: 05/29/2026
Closing Date: 6/5/2026 5:00 PM Eastern


Description
The primary purpose of the Family and Children's Medicaid Unit is to aid under the provisions of the federal and state Medicaid Program to the citizens of Randolph County who are eligible.

Work involves performing intake, processing, and review for various services in the Medicaid Program using a state-interconnected web-based application and includes, but is not limited to, such tasks as:

• Interviewing clients and/or reviewing other forms of media including mail-in applications and electronically collected data such as Electronic Pre-Assessment Screening Service (ePASS) to obtain required information.
• Entering information into a web-based application to complete initial applications and verify the information obtained. In the intake function, the employee is responsible for obtaining all pertinent data concerning the clients' family composition, finances, employment, and health status.
• Determining and/or verifying eligibility using a web-based application. In the processing function, the employee is involved in processing clients' application through the verification of all information obtained during intake.
• Completing scheduled reviews by obtaining required information and processing updated information in a web-based application. In the review function, work involves the redetermination or review of the clients' case on a periodic basis, to re-verify the clients' eligibility for continued participation in the various services.
• Inform clients of their rights and obligations as prescribed under program policies.
• Explain requirements and options and advise or refer clients to other program services as appropriate.

Regular attendance and punctuality are essential. This position must be available during working hours so that eligible clients can receive necessary services.

Minimum Education and Experience
One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Minimum Training and Experience Requirements for an Income Maintenance Caseworker I - Graduation from an accredited associate degreeprogram in Human Services Technology, Social Services Associate, Paralegal Technology, BusinessAdministration, Secretarial Science, or a closely related curriculum; or graduation from high school andtwo years of paraprofessional, clerical, or other public contact experience which included negotiating,interviewing, explaining information, gathering and compiling of data, analysis of data and/orperformance of mathematical or legal tasks with at least one year of such experience being in anincome maintenance program; or graduation from high school and three years of paraprofessional,clerical or other public contact experience which included negotiating, interviewing, explaininginformation, the gathering and compiling of data, the analysis of data and/or the performance ofmathematical or legal tasks; or an equivalent combination of training and experience.
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