Account Manager

Position Summary: The Account Manager supplies products, trains customers, demonstrates offerings, and provides service to automotive and industrial clients in Eastern Washington, Northern Idaho, and Montana.

Essential Job Functions

Receiving and processing sales orders, scheduling calls to deliver orders, and addressing equipment requirements.
• Regularly visiting current and prospective customers to solicit in-person sales.
• Promptly communicate completed sales invoices to the corporate office.
• Performing daily inspections of the delivery vehicle to ensure compliance with maintenance and safety standards.
• Maintaining adequate inventory levels to effectively service assigned accounts and prevent back-orders.
• Reporting all daily activities using company-provided tools.

Customer service duties encompass:
• Addressing customer inquiries and complaints.
• Demonstrating equipment, diagnosing issues, and determining whether problems are user-related or mechanical. Preparing documentation and coordinating repairs with relevant departments as necessary; conducting minor field repairs when appropriate.
• Securing management approval for all equipment installations or placements.
• Showcasing products through samples or catalogs, gathering data on new and existing customers, and facilitating training sessions on products and equipment.
• Monitoring stock and marketing materials, handling return requests, obtaining managerial approvals, and managing pickups and credit transactions efficiently.
• Assisting with sales reporting to evaluate the ROI of loaned equipment, developing action plans as needed, and investigating customer issues including payment concerns.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work independently and as part of a team
• High level of confidentiality and integrity
• Proficient Microsoft Excel skills

Education & Experience

Bachelor's degree from a four-year accredited college or university preferred, or three to six years of related experience and/or training; or an equivalent combination of education and experience. Familiarity with industry concepts, practices, and procedures is required. The role relies on professional judgment and experience to achieve objectives.

Work Environment

• Office setting
• Assisting with all projects depending on daily business needs
• Team-oriented environment with daily interaction across departments

Knowledge, Skills, and Abilities (KSAs)

• Ability to manage multiple priorities with attention to detail
• Ability to analyze data and provide actionable insights
• Ability to communicate effectively with employees and management
• Ability to maintain confidentiality and handle sensitive information
• Ability to work independently and collaboratively

Equal Employment Opportunity Statement

MOC Products Group, LLC is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.