Service Technician I - Modera Nations

Job Description At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek. The Service Technician I maintains the overall curb appeal and physical condition of the community. This position is a hands‑on job requiring routine maintenance, painting, cleaning, janitorial, and groundskeeping tasks. The technician is accountable for identifying problems, completing routine service requests, performing maintenance in vacant apartment homes, maintaining grounds and common areas, and making routine repairs to keep the material and aesthetic condition of the community. The technician works in accordance with operating and safety standards, ensuring requests and repairs are completed safely, reliably, and timely. They anticipate and evaluate potential problems and strive to maintain the highest level of operational readiness. Reports to: Service Manager, Sr. Service Manager, and Community Manager. Essential Functions/Responsibilities Maintain the physical condition and appearance of an assigned community in accordance with operating and safety standards. Assist in organizing and performing general duties, preventive maintenance, repairs, cleaning and janitorial, and groundskeeping, consistent with Mill Creek Residential operating standards. Keep buildings, corridors, stairwells, and breezeways free of trash, dirt, debris, and cobwebs. Perform maintenance and painting in vacant apartment homes. Execute service requests in occupied apartment homes. Respond to problems with routine repairs: plumbing, electrical, carpentry, flooring, hardware & accessories, locks & keys, pool cleaning and testing, painting, drywall, trash management systems, and other trades as needed, along with cleaning and janitorial duties. Replace light bulbs in common areas and buildings. Pressure wash buildings and parking areas as needed. Inspect community grounds and buildings routinely to ensure safety standards and identify maintenance projects. Respond to resident requests promptly, delivering excellent customer service. Promote safe work practices among on‑site team. Ensure compliance with all Federal, State, and local laws, consistently abiding by Fair Housing regulations. Address and complete all other duties as assigned. Embody the Mill Creek mission, values, and brand promise in all that the technician does. The Service Tech I will perform in accordance with company benchmarks and standards in maintenance, customer service, associate relations, expense control, and all other relevant categories. Specifics may include: Providing exemplary customer service – as measured by survey results, online reputation, and other means. Preparing for community inspections – safety, cleanliness, compliance. Service request response and completion time. Service request resolution and quality control. Make‑ready completion/turnover time. Move‑in quality (zero defects). Expense control in maintenance‑related categories. Education and Experience High School diploma or equivalent (GED) preferred. Experience performing maintenance duties helpful. Multi‑family maintenance experience helpful. Skills/Specialized Knowledge Accurately take measurements and perform basic arithmetic. Safely operate maintenance equipment such as leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, and other cleaning equipment. Ability to use general office equipment such as key‑system programmers, app‑based software, and personal computers. Safely use chemicals, paint, and general cleaning supplies. Frequently and safely operate motorized vehicles such as a golf cart. About the Benefits of Joining the Mill Creek Team Competitive compensation. Comprehensive medical, dental, and vision. Employer‑sponsored short‑and long‑term disability, life, and AD&D insurance. 401(k) with employer matching. Paid time off benefits: vacation, sick time, holidays. Mill Creek is an Equal Opportunity Employer Job Family Property Management - Onsite: Multifamily #J-18808-Ljbffr Mill Creek Residential Trust LLC