Service Advisor

Service AdvisorAs a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.BenefitsMedical and Dental401K Plan with MatchingPaid Personal DaysPaid Vacation6 Paid HolidaysLongevity BonusesBirthday off PaidReferral Bonus ProgramGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityFlexible Work ScheduleSaturday LunchesDiscounts on products and servicesResponsibilitiesAnswer the phones, schedule customer service appointmentsOversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsures that the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficientlyQualificationsPrevious experience in a dealership preferredOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearance.Valid DLWilling to submit to a pre-employment drug screen (THC not tested for pre-employment)We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.