Front Desk Attendant

Job Description

Job Description

• LocationFredericksburg Field House, 3411 Shannon Park Drive, Fredericksburg, VA, 22408, United States
• Base Pay$13.00 - $15.00 / Hour
• Job CategoryFredericksburg Field House
• IndustryGuest Services, Sports & Recreation, Indoor Sports
• Employee TypePT Non-Exempt

Description

The Fredericksburg Field House is currently looking for Front Desk Attendants . The Front Desk Attendant provides the first point of contact for all guests at the Fredericksburg Field House (FFH). The attendant is expected to provide excellent guest service to all guests and to always display great knowledge of FFH programs. This part-time position reports directly to the Front Desk Supervisor.

Compensation: Part Time Hourly $13.00 - $15.00 per hour

Essential Duties and Responsibilities

• Greet guests and provide answers and directions as needed
• Provide courteous and friendly guest service to all FFH guests
• Register guests for leagues, camps, clinics, drop-ins, etc.
• Be knowledgeable of all FFH prices, leagues, and events
• Process payments accurately and efficiently
• Maintain an accurate drawer count at the beginning and end of each shift
• Drop an accurate shift report at the end of each shift
• Operate multi-line phones
• Fill out incident and accident reports and submit to proper Manager (Manager on Duty/Human Resources)
• Record and file waivers and birthday party sheets
• Maintain confidentiality with guest and employee information
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce FFH policies and procedures
• Tour and register potential guest as members
• Must have excellent communication skills, both verbal and written
• Must be extremely professional in appearance, demeanor, and communication
• Must have strong leadership skills
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to maintain focus in a high-volume, fast-paced environment
• Must be able to handle difficult and stressful situations
• Able to multi-task and prioritize
• Must be able to work well in a group setting
• Able to remain calm and focused in emergency situations
• Must be able to work irregular shifts to include nights, weekends, and holidays as needed
• Perform other duties and responsibilities as needed, required, or assigned by the Front Desk Supervisor and/or the General Manager

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: No prior experience or training is required. Guest-facing experience is preferred.

Language Skills: Ability to communicate services and activities offered in English. Other language skills are desirable.

Mathematical Skills: Calculate total payment amounts and/or change with or without technology (computer programs, calculators, etc.).

Computer Skills: Use of a windows-based workstation and peripheral equipment (cameras, barcode scanners, scanners, printers, etc.) is required.

Physical Demands

Standing: Constantly (>66%)

Sitting: Frequently (33-66%)

Walking/Running: Occasionally (<33%)

Bending/stooping: Occasionally (<33%)

Reaching/twisting: Occasionally (<33%)

Lifting/pushing/pulling: Occasionally (up to 25 lbs) (<33%)

Hearing: Constantly (>66%)

Talking/shouting: Constantly (>66%)

Seeing: Constantly (>66%)

Work Environment

The Front Desk Staff is normally indoors in a temperature and humidity-controlled environment.

• The noise level in the work environment is usually loud.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.