Campus Store Associate Part-Time (Association)

Finger Lakes Community College is driven by its four values: Vitality, Inquiry, Perseverance, and Interconnectedness. Employees approach their work with these values in mind and are committed to student, faculty, and staff success. We seek the spirit of these values in those who wish to become a part of the vibrant FLCC community.

Campus Store Associate — Part-Time (Association)

* This is a courtesy post on behalf of the Finger Lakes Community College Association Inc. *

The Part-Time Campus Store Associate supports the Campus Store Manager in the daily operation of the FLCC Campus Store. This position provides hands‑on leadership and operational support to ensure a welcoming, efficient, and student‑centered retail environment. The Associate will assist with supervising and supporting student and part‑time staff, customer service, point‑of‑sale operations, inventory management, merchandising, store organization, and special events. The position will serve as a key support to the Campus Store Manager and may assume responsibility for daily store operations in the Manager's absence. The position requires flexibility to work a variable part‑time schedule, including occasional evenings and weekends during peak periods, Commencement, and campus events.

Essential Duties and Responsibilities:

Store Operations & Customer Service

Assist the Campus Store Manager with the daily operation of the Campus Store.

Open and/or close the store, as assigned, and ensure appropriate cash‑handling and security procedures are followed.

Provide excellent customer service to students, faculty, staff, and visitors.

Assist customers with purchases, returns, exchanges, product questions, and general Campus Store needs.

Help maintain a clean, organized, welcoming, and accessible retail environment.

Identify operational issues and communicate concerns or recommendations to the Campus Store Manager.

Serve as the Manager's operational support and provide day-to‑day leadership when the Manager is unavailable. Passionate about working with children.

Staff Support & Supervision

Assist the Campus Store Manager with training, directing, and supporting student and part‑time employees.

Provide guidance to employees regarding customer service, store procedures, point‑of‑sale processes, and daily responsibilities.

Assist with staff scheduling and coverage as directed by the Campus Store Manager.

Monitor employee attendance, work assignments, and performance and communicate concerns to the Campus Store Manager.

Foster a positive, professional, and customer‑focused work environment.

Point‑of‑Sale & Financial Operations

Operate the Campus Store point‑of‑sale system accurately and efficiently.

Process sales, returns, exchanges, and other transactions in accordance with established procedures.

Assist with daily cash reconciliation and related financial procedures.

Follow FLCC Association cash‑handling, purchasing, and financial‑control policies.

Assist with financial or sales reporting as requested by the Campus Store Manager.

Identify and report discrepancies or concerns to the Campus Store Manager.

Inventory & Merchandising

Assist with receiving, organizing, stocking, and displaying merchandise.

Help maintain accurate inventory records and assist with periodic inventory counts.

Monitor inventory levels and communicate replenishment needs to the Campus Store Manager.

Assist with pricing, tagging, merchandising, and seasonal store displays.

Help maintain appropriate organization of textbooks, course materials, apparel, supplies, technology, and other Campus Store merchandise.

Assist with inventory transfers, returns, and other inventory‑related activities as directed.

eCampus & Online Store Support

Assist students and customers with questions related to online Campus Store orders and pickup processes.

Support coordination between the physical Campus Store and eCampus operations as needed.

Assist with processing or fulfilling Campus Store pickup orders.

Communicate recurring customer concerns or operational issues to the Campus Store Manager.

Commencement & Special Events

Assist with the ordering, organization, distribution, and return of Commencement regalia.

Provide evening and/or weekend support for regalia distribution and other Commencement activities as needed.

Assist with Campus Store operations during special events, orientation, athletics, and other campus activities.

Support special promotions, sales, and department‑specific merchandise initiatives.

Marketing & Campus Engagement

Assist with merchandising and promotional displays.

Help communicate Campus Store promotions, events, and new products to students and campus departments.

Provide customer feedback and observations to the Campus Store Manager to help identify opportunities to improve the Campus Store experience.

Compliance & Safety

Follow FLCC Association policies, procedures, financial controls, and applicable regulations.

Follow established cash‑handling, inventory‑control, and loss‑prevention procedures.

Help maintain a safe, organized, and accessible retail environment.

Protect confidential customer, employee, and financial information.

Report safety concerns, operational issues, or policy violations to the Campus Store Manager.

Required Qualifications

High school diploma or equivalent.

Minimum of two years of retail, customer service, campus store, or related experience.

Demonstrated ability to provide excellent customer service.

Experience working with point‑of‑sale systems, cash handling, or retail transactions.

Ability to work independently while also functioning effectively as part of a team.

Strong organizational and communication skills.

Ability to supervise, train, and provide direction to student and part‑time employees.

Ability to work a flexible part‑time schedule, including occasional evenings and weekends based on store and campus event needs.

Preferred Qualifications

Associate or bachelor's degree in business, retail management, higher education, or a related field.

Previous supervisory or lead experience in a retail environment.

Experience working in a college or university campus store.

Experience with inventory management systems and point‑of‑sale platforms.

Experience with online retail or e‑commerce operations.

Experience working with students in a college or university environment.

Excellent customer service and interpersonal skills.

Strong attention to detail and accuracy.

Ability to prioritize and manage multiple tasks in a fast‑paced environment.

Strong problem‑solving and decision‑making skills.

Ability to communicate effectively with students, faculty, staff, vendors, and visitors.

Dependability and willingness to take initiative.

Ability to maintain professionalism and confidentiality.

Ability to work effectively with diverse campus stakeholders.

Compensation

Part‑time, hourly position.

Approximately 20-25 hours per week, based on operational needs and schedule.

Flexible schedule, with occasional evenings and weekends required during peak periods and campus events.

48 annual hours of sick leave

Meal benefit and/or Health Reimbursement Account

Evaluation performed on a yearly basis with cost‑of‑living adjustments

Hourly Rate: $18.00-$22.00, depending on experience, education, and qualifications.

* This is a courtesy post on behalf of the Finger Lakes Community College Association Inc. *