Field Support Manager

Travel 75%-95% Required | Hospitality Operations Leadership Position Summary The Field Support Manager provides operational and leadership support to General Managers across assigned hotel locations. This role is highly hands‑on and requires the ability to step into day‑to‑day hotel operations as needed, including assuming General Manager responsibilities and performing front desk, housekeeping, maintenance, laundry, and other hotel functions. The Field Support Manager plays a critical role in ensuring operational excellence, guest satisfaction, employee engagement, and compliance with company standards. This position requires extensive travel, with time spent in the field supporting hotel teams. Essential Duties & Responsibilities Guest Service & Operations Lead by example in delivering excellent guest service, resolving concerns quickly, and ensuring quality standards are met at all occupancy levels. Perform daily room inspections. Maintain cleanliness, safety, and security. Address operational issues. Promote company and brand loyalty programs. Leadership & Team Development Recruit, hire, train, and supervise hotel employees while clearly communicating expectations and enforcing company policies. Foster a respectful, inclusive workplace. Manage performance fairly, recognize strong work, address issues professionally, and support ongoing development. Safety, Compliance & Administration Ensure compliance with all safety, security, and regulatory requirements, including OSHA and company standards. Address unsafe conditions, manage audits, oversee key control and security procedures, and work with local law enforcement as needed. Handle financial responsibilities including payroll, cash handling, reporting, inventory control, and scheduling. Understand hotel‑level profit and loss. Sales, Community & Operational Support Support marketing and sales efforts through competitor analysis and market awareness. Build positive community relationships and assist with local engagement. Perform all hotel positions as needed and support preventive maintenance and equipment needs. Job Requirements Basic computer skills, including Microsoft Office. Strong written and verbal communication skills. Excellent organizational and multitasking abilities. Attention to detail and problem‑solving skills. Understanding of basic engineering and maintenance principles. Reliable, professional, and consistent work ethic. Final candidates are subject to a pre‑employment background and motor vehicle record review in accordance with company policy, as travel and driving are essential functions of this position. Education & Experience Bachelor's Degree or equivalent experience preferred. Prior hotel operations or hospitality leadership experience strongly preferred. Licenses & Certifications Valid driver's license. Must be insurable for driving. Physical & Travel Requirements Ability to drive a vehicle and travel by airplane. Ability to inspect hotel premises, including walking hallways and stairs. Assist guests and staff during emergencies. Ability to perform the physical duties of all hotel positions. Extended travel required: 75%–95% of the time. Supervisory Responsibility Direct supervision of all staff at assigned hotel locations. Safety Requirements Must follow all safety procedures when in hotel facilities, operating vehicles, or performing field duties. Salary $55,000 - $70,000 per year #J-18808-Ljbffr Legacy Management