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Support Engineer: Customer Zero, End-to-End Ownership, SF Hybrid

Plain

Plain is seeking a Support Engineer based in San Francisco to take ownership of the support queue during SF hours. This role involves direct customer interaction and collaboration with Product and Engineering teams to enhance the support experience. The ideal candidate should have strong technical skills, experience in B2B SaaS, and a proactive mindset. This hybrid role requires at least 3 days in-office, with an emphasis on early mornings to sync with EU colleagues. #J-18808-Ljbffr Plain

Vacancy posted 5 days ago
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